Director, Order to Cash at XPO Logistics, Inc. in NORTH RICHLAND HILLS, Texas

Job Description:

Logistics done differently.

Fortune Magazine named XPO Logistics among the most admired companies in the world, and Forbes listed us as one of America's best employers. As a Director, Order to Cash, you will lead the Billing and Data Processing teams. This position will cultivate vendor relationships and influence strategies across business units. You will deliver consistent and measurable results while focusing on improving processes and performance in alignment with overall business objectives.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Establish a billing process through automation, EDI and reports, that ensures accurate invoices are sent on a timely basis


• Spearhead the billing and First Invoice Accuracy (FIA) processes, including oversight and support for the service center-based freight bill data entry process


• Oversee and manage forecasting & reporting that is grounded in key operational drivers


• Synthesize large and complex datasets in order to establish clear insights, business themes & strategic recommendations


• Lead vendor governance (KPI, Performance Benchmarking) minimizing value leakage, improving innovation and proactively identifying optimization opportunities for Billing Function


• Define service level agreements and set standards for quality in accordance with the defined


• Partner with internal stakeholders to conduct regular customer account reviews to resolve roadblocks and ensure cross functional alignment of priorities and processes in a matrixed environment


• Champions collaboration across Global Shared Service teams


• Drives strategy to set common goals and implement best practices across business units


• Evaluate processes & controls; ensure the relevant risks are mitigated


• Continuously conduct payer trend and customer billing analyst to improve operational excellence and customer experience


• Deploy interim solutions for business-critical needs; must have ability to quickly assess unfamiliar situations and provide remediation, including modifying standard processes to address longer term issues


• Maintain responsibility for the Data Process Center to create automation in customer invoicing

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience


• 7 years of experience in Order to Cash, Accounting, Finance or Cash Applications with at least 5 years management experience.


• Experience with Microsoft Office applications, understanding and working knowledge of SAP or similar ERP systems

• 10 years related experience in a Shared Services environment


• Strong background in process development and improvement


• Customer contract auditing and accounts receivable experience


• Experience handling a large volume of complex transactions

• Transportation Invoicing and Freight Payment Department Leadership Experience


• EDI Implementation and process experience

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.