Sales Engineer at Mimecast North America, Inc. in Manchester, New Hampshire

Job Description:

Sales Engineer

Job Locations

US-NH-Manchester

ID

2020-5294

Category

Sales Engineering

Position Type

Permanent - Full Time

Overview

The successful candidate will be an enthusiastic and professional individual with in-depth technical abilities as well as commercial acumen and sales skills. You might have a background in pre-sales or you might be an experienced IT professional with strong communication skills looking to move out of the back office. This position is a technical pre-sales consulting role supporting the sales activities of the Mimecast North American business unit for our medium business segment. The primary responsibilities are to provide pre-sales technical support to Mimecast sales staff, reseller partners and customers. Other responsibilities are to include some involvement in key customer engagements and training of our sales teams. A large majority of the activity will be focused on pre-sales activity. A good understanding and first-hand experience of the current market leading email system migration processes and software tools is essential.

As Mimecast is a rapidly growing and evolving company the role is very flexible and will involve many different and changing aspects, for example: interfacing with product management, participating in marketing events and training sales reps on the product.

Responsibilities

Technical Pre-Sales Support. Providing technical advice and support to sales opportunities and engaging with technical contacts in customer and reseller partner organizations, to ensure the Mimecast service is positioned correctly, understood and any technical objections are overcome. This will include product demonstrations, presentations to senior customer contacts and writing formal RFP response documents as well as the preparation of high level implementation plans. The role will involve close working with sales colleagues and input into the qualification and sales strategies in partnership with sales.
- Proof-Of-Concept support. In conjunction with our Service Delivery team, supporting more complex solutions and overseeing the implementation and success of pre-sales proof-of-concepts. Some experience in project management and working with technology partners is helpful.

Qualifications

- Experience in the design, management and maintenance of typical business email systems
- Strong understanding of typical email system migration processes and tools used in Exchange migrations and upgrades
- Extensive understanding of email archiving solutions and archiving business drivers
- Experience of working with demanding business customers
- Familiarity with networking and security technologies and services
- Understanding of spam, viruses and email security and Internet based threats
- Proven record of taking ownership of real customer issues and resolving them under pressure
- Track record of responsibility for project leadership and completion
- Ability to work with and gain input and resources from multiple teams and disciplines
- Ability to explain technical solutions to a business focused customer
- Ability to be proactive and self sufficient
- Flexible approach and willingness to learn new skills and disciplines
Desirable Skills:
- In depth understanding of email management and security/archiving solutions such as Forefront, ProofPoint, Barracuda, Symantec Enterprise Vault
- Experience in dealing with customers in a pre-sales environment
- Experience in consultative selling of complex services
- Real experience with anti-spam, anti-virus, archiving vendors and services
- Experience with Saas based solutions
- Experience of operating in an indirect sales environment
- Experience of working in a high growth and dynamic company

Ensuring an inclusive environment for our employees is an integral part of the Mimecast culture. We are committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our global success.

As a proud Equal Opportunity and Affirmative Action Employer, Mimecast encourages talent from all backgrounds to join us. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity and expression, disability, marital status, national origin, veteran status, or any other protected characteristics as defined by local laws.

We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

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