Enterprise Solution Architect Int - TMS at Blue Yonder in Coppell, Texas

Job Description:

Job Description
Blue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor's \\"Best Places to Work\\" is seeking a talented Enterprise Solution Architect to join its TMS Operate Team.

Blue Yonder's TMS Operate Team (Support Services)

- Responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes.
- Work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
- The team currently comprises of 70+ global associates across US, India (COE) and is composed of Technical Architects and Solution Experts.

Enterprise Solution Architect's Scope of Work

- As the Enterprise Solution Architect with the TMS Deploy & Operate Team, you will be a part of Blue Yonder's digital transformation. You will apply input and expertise in moving TMS customers from on-premise/hosting to SaaS and ensuring solutions stability.

Responsibilities

- Master competency on end-to-end solution architecture, business processes and industry domain and/or performance engineering and relevant SaaS tools
- Leads development of health monitoring strategy and works with global teams to review regularly
- Proactively identifies technical health improvements and drives for these to be applied globally.
- Fosters business relationship with key customer contact and provides technical expertise to Technical Account Managers (TAMs) and Customer Success Managers (CSMs)
- Act as a Cost Advisor, engage in environment capacity and sizing review and provide insights into optimization opportunities
- Provides advice to customers and Deploy & Operate Team regarding industry best practices and process methodology
- Work closely with Blue Yonder TMS Solution Experts (including Product Development) for complex issue resolution

Qualifications

Technical Experience
- Experience working in SaaS product environment and advanced expertise on various Cloud hosting / SaaS models, including awareness of models used by industry peers
- Cloud (Azure preferred), Log analysis and Application Monitoring tools (i.e. AppDynamics, Splunk) is required
- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL is required
- Strong working knowledge of middleware technology, Weblogic and TomCat, is required
- Cloud Infrastructure - Azure cloud, certification on Azure fundamentals (AZ-300), Level 2 Azure certifications (AZ-301) will be an added advantage

Industry Experience
- 8 -10 years' experience in supply chain domain experience
- Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL
- Experience in Blue Yonder (i2 Technologies, Manugistics, RedPrairie) TMS applications is nice to have

Education Preferences
- Bachelor's degree with a major in Computer Science or equivalent technical field highly preferred
- Master's Degree in Computer Science or equivalent technical field highly preferred

Soft Skills
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel and external stakeholders, with emphasis on follow-through and reporting
- Proven background to have delivered service improvements
- Continuous improvement mindset and lateral thinking
- Self-motivated and a quick learner - New technologies, platforms, integrations
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
- Able to take on-call escalations

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status..