This job listing has expired and the position may no longer be open for hire.

Desktop Support Technician II at NCI Information Systems in Reston, Virginia

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

Job ID

2020-5041

Job Locations

US-VA-Reston

Category

IT: Support / Technician

Type

Regular Full-Time

Overview

NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.

NCI has been designated a 2020 Military Friendly Employer by MilitaryFriendly.com

Responsibilities

NCI: Desktop Support Tech II performs a variety of clerical and administrative duties pertinent to Help Desk.Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity.Provides personal computer support, problem analysis, and hardware/software installation and configuration. Interacts daily with customers to ensure productivity; provides individual feedback.

Responsibilites:
Responsible for scheduling and coordinating all training activities
- Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar
- Contacts hardware and software vendor representatives to solicit and arrange product demonstrations
- Maintains collection of technical publications pertaining to state-of-the-art hardware and software products and other materials
- Monitors team productivity and quality; provides individual feedback
- Provide Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox
- Prepares and delivers employee and customer coding and data entry training
- Maintains and verifies daily statistics; generates daily statistical reports
- Maintains an audit trail and statistical records of all problems and conditions reported by the client

Qualifications

Requirements:
- High School Diploma or equivalent related experience
- Capable of adding and removing workstations
- 2 - 7 years experience



Preferred Education and Experience:
- At least one (1) year experience with Windows desktop support
- At least two (2) years experience with Cisco phone systems support
- At least two (2) years experience working knowledge of remote tools


Physical Requirements:

This position requires the ability to perform the below essential functions:
- Sitting for long periods
- Standing for long periods
- Ambulate throughout an office
- Ambulate between several buildings
- Stoop, kneel, crouch, or crawl as required
- Repeatedly lift and carry weight up to 25 pounds
- Travel by land or air transportation 10 %
It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

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