Customer Service Sales Representative at Spectrum in East Syracuse, New York

Job Description:

At A Glance

* Full-time entry-level to mid-level customer service role resolving bulk/multiple dwelling unit customer billing and account issues and upselling additional services.

* Profile: A positive, flexible communicator and good listener who can multitask to solve problems. Customer Service Sales Representatives use patience and strong communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

* Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you re ready to grow your skills, this is an opportunity with a lot of potential.

What is the Community Solutions Customer Service Sales Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Community Solutions Customer Service Sales Representatives make a real difference to our community customers and the company. You will learn how to provide over-the-phone support to customers in bulk and multiple dwelling unit (MDU) accounts, including billing, maintenance, activations, packaging, and escalating calls to your support team. You ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions.

It s all about learning and growing
This may be new for you, but the journey is all mapped out. No matter your background, our comprehensive, fully paid training (classroom, hands-on, instructor-led, and e-learning) can bring you up to speed on our advanced products and services in about a month. After that, you ll be ready to field questions, process orders, and more. Continuing updates keep you current on our newest products and services. One-on-one time with mentors and a special coaching line mean you have plenty of support to create smooth and streamlined processes for your customers and yourself.

With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear
In addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What it takes to get started
The minimum requirements for the Community Solutions Customer Service Sales Representative role are:

* Ability to read, write, speak and understand English

* High School Diploma or GED

Related Work Experience
Preferred qualifications for the Community Solutions Customer Service Sales Representative are:

* 1 year or more of sales experience, preferably selling Voice, Data, and Video solutions

* 6 months or more experience working with billing systems

ARE YOU READY TO JOIN OUR TEAM?
NOW THAT YOU KNOW A LITTLE MORE ABOUT US, ARE YOU READY TO APPLY? HEADS UP! THERE IS A BRIEF ASSESSMENT IN THE APPLICATION. WE RECOMMEND TAKING THE ASSESSMENT IN A DISTRACTION-FREE ENVIRONMENT.

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.