Solution Architect I - Enterprise Solutions at UST Global Inc in Aliso Viejo, California

Job Description:

Role Proficiency: Level of Proficiency: Provide technical and/or business consultative guidance for CRM/ERP implementations. Review, design, and optimization of enterprise-systems, during both pre-sales and/or post-sales cycles Outcomes: 1. The Solutions Architect-I leads technical strategies and architectures for systems-wide solutions. 2. Expectation from this role involve leading the technical development of large projects, including development and documentation of architecture strategies and standards, using industry-standard integrated architecture models. 3. Uses independent judgment to design, analyse, document and develop technical architecture and solutions for large enterprise level applications and systems 4. Implement solution architecture by building components and custom designs and maintaining technical integrity 5. Identify, analyze, recommend, and implement improvements in system architectures 6. Perform technical feasibility and impact analysis and make recommendations for software architecture or software solution/product selection 7. Perform design reviews 8. Lead, direct and participate in new technology adoption in ERP/CRM. 9. Build strong internal or external customer relationships and manage expectations at all levels 10. Must understand current operational frameworks and how solutions will be managed through and after the implementation 11. Accountable with deal pursuit to ensure that proposed solutions offer a winning value proposition, playing a key role in the preparation of proposals 12. Lead the due diligence phase of a pursuit to validate and revise the solution as necessary 13. Supervise software architects to develop system recommendation documents by researching, evaluating, analyzing and selecting technology and infrastructure products, functionality and features 14. Use expertise and skills in enterprise solutions technologies to develop/enhance the ERP/CRM Practice. 15. Set goals in NorthStar and measure the progress timely and update accordingly. Measures of Outcomes: Measures: 1. Number of applicable technical/domain certifications completed 2. Number of mandatory trainings (Industry/technology specific training, UST mandatory trainings) completed 3. Number of RFPs and estimations prepared in ERP/CRM Practice 4. Number of practice members guided to expand their technical knowledge in specific area apart from their assigned work. 5. Number of technical sessions conducted within Practice for the benefit of peers and team members. 6. Contribution to technology capability development (e.g. Training, Webinars, Blogs) 7. Customer feedback on overall technical quality (zero technology related escalations) 8. Business Development (number of proposals contributed to, as applicable) 9. Number of Technology specific communities in which the role holder is active 10. Number of design patterns / components reused / created 11. Number of consulting assignments led/participated 12. Number of white papers / document assets 13. Breadth of technology knowledge (no. of technologies) 14. Number of ideas conceptualized for ERP/CRM Practice. Outputs Expected: Solution Definition & Design: Ensure alignment of high-level architecture with the existing client need and business logic; review design prepared by architects. Ensure the appropriate teams are involved in the solution design. Ensure technical integration ability and requirements compliance of the solution, especially in case of a multi group / multivendor program. Involve external partners / horizontals as appropriate. Provide guidance to solution architect around usage of patterns/anti patterns in the solution. Identify opportunities for efficiency improvements (e.g., automation), risk reduction in the transformation process. Understand the various work streams and technologies necessary to deliver on large programs. Resolve any issues based on industry expertise / partners leverage. Provide best in class technology and solution options to customers with detailed examples and case studies. Guide customers on process and technology improvements to achieve agility and quick results. Asset Development and Governance: Provide thought leadership in conceptualizing the need and design of assets. Track implementation of assets. Lead asset effectiveness and programs. Project Control and Review: Perform architecture design review. Identify opportunities for optimization of cost / time / asset utilization in complex projects and advise relevant teams accordingly where possible. Provide advice to teams facing complex technical issues in the course of project delivery. Define and measure project /program specific architectural and technology quality metrics. Review outputs to ensure NFRs are met Knowledge Management & Capability Development: Provide inputs to teams for training, etc. Identify the training needs and conduct internal sessions to meet the same. Update collateral on to the knowledge management repository. Gain and cultivate domain expertise to provide best and optimized solutions to customer. Requirement gathering and Analysis: Understand and transform the requirements using ERP/CRM best solution approaches. Validate the cross application / cross technology requirements to ensure integrate ability and reconciliation of conflicting requirements; working with customers and other stakeholders People Management: Provide support to various project managers in identification of training needs of the team. Conduct training and mentoring with respect to technical skills on projects. Support technical evaluation of external and internal candidates to meet project requirements. Perform career guidance and performance management for team members. Alliance Management: Identify alliance partners based on the understanding of service offerings and client requirements. Identify areas for joint GTM with the partner. Develop internal capabilities/complementary toolsets to support the GTM strategy. Maintain the relationship with partners. Act as the UST technical POC for the specific technology/solution area. Technology Consulting: Define problem statement for the customer. Analyze application/ technology landscape, process, tools and arrive at solution options best fit for the client. Analyse Cost Vs Benefits of solution options. Define the technology/ architecture roadmap for the client. Articulate the cost vs benefits of options to key customer stakeholders Innovation and Though Leadership: Participate in external forums (seminars, paper presentation etc.) to showcase UST capabilities and insights. Interact and engage with customers/ partners around new innovative ideas, concepts, and assets as well as industry trends and implications. Participate in Beta testing of products / joint lab setup with customer to explore application of new technologies / products. Identify areas where components/accelerators or design patterns could be reused across different accounts. Create documents, reports, white papers (international/national) on the research findings Sales Support and Project Estimation: Develop collaterals for proposals. Conduct workshops at the client site to assist the sales team in sales support, if required.

UST Global celebrates diversity and inclusion. We are an Equal Employment Opportunity employer. We welcome candidates to apply for employment from diverse backgrounds and believe your unique perspective adds to the richness of our company culture. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.