Genesys Tech Lead at Cognizant in Durham, North Carolina

Job Description:

Technology Architect

Qualification:

BE/ B Tech / Product certifications especially for Cloud products

"Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).”

 

Responsibility:

Design

• Genesys Pure cloud (ININ) / NINCE INCONTACT OR AMAZON CONNECT, CLUD BASED CONTACT CENTER solutions Architecture, development, Implementation, Configuration and support.

• Ensure Necessary technical help and support for Genesys Pure cloud implementation.


• Candidate is expected to liaise with Business users, call center groups for Pure cloud implementation and support.  


• Implementing pure cloud solutions.


• Strong experience in Genesys solutions and its products & technology


• Strong experience Cloud enablement of contact center solutions


• Implementation and release management process.


• Good communication skills and presentation skills.


• Contact center technology impleemtnation and support.


• Customer relanship building. Busienss development and leadership skills.

 

Must Have Skills

• Genesys CIM Platform

• E-Learning

Good To Have Skills

• Twilio

• Avaya Voice Portal/IR

• Assessments

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Twilio	PL1	Desired
2	Genesys CIM Platform	PL1	Required
3	Avaya Voice Portal/IR	PL1	Desired

 

Domain Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	E-Learning	NA	Required
2	Assessments	NA	Desired

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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