Installation Manager at DH Pace Company, Inc. in Kent, Washington

Job Description:

DH Pace Company, Inc., aspires to hire a customer focused and motivated Installation Manager for our Kent, WA office.  This individual will manage products, schedule and dispatch technicians and installers, and ensure work is completed on time and up to customer expectations.
 

Job Responsibilities:

• Will learn to effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations


• Manage operations to include scheduling of all jobs and crews


• Communicate directly with customers to schedule jobs, resolve all scheduling conflicts, and provide a premium level of customer service


• Manage and improve operational processes and procedures


• Work with Senior and Operational Management to establish sales and operating budgets


• Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving


• Monitor installers’ schedules to ensure timely completion of jobs and accurate customer invoicing


• Dispatch installers to customer job sites to assess customers’ service, repair or installation needs and track jobs for completion to customers’ satisfaction.


• Learn to perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans


• Hire, train and develop new employees


• Other duties may be assigned
   

Job Requirements:

• Three (3) to five (5) years managerial experience preferred


• Must have excellent communication and organization skills and good mechanical aptitude


• Transportation, Restaurant, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plus


• Ability to effectively communicate with the customer and represent the company in a professional manner


• Proven ability to implement process improvements


• Proficient user of software and systems


• Must have a valid driver’s license
  
  

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products in over 40 states.  The company is privately-held and family operated for over 90 years, with sales in 2019 in excess of $600MM.

The sky is the limit with your career at DH Pace!

We set the tone for success, reward hard work and put employees first:

• Exposure to tenured DH Pace leaders will invest time in associate growth and development.


• Access to online training material to enhance professional skills and product knowledge


• Advancement and transfer opportunities


• Competitive base salary


• Comprehensive total benefits package and corporate wellness program


• Paid time off plan

DH Pace can open the door to your future. Apply today for immediate consideration!

DH Pace Company Inc.