Pure Cloud Solution Architect - Genesys at Cognizant in Westborough, Massachusetts

Job Description:

*** Cognizant will not sponsor H-1b or other U.S. work authorization for this role. ***

We continuously seek exceptional associates when recruiting new employees. We pride ourselves on having extensive experience working with clients in all major markets. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results. At Cognizant, we believe those who challenge the way they work today will own the way tomorrow!

Are you ready to be a change-maker? We are currently seeking a highly skilled Genesys Pure Cloud Solution Architect with experience in Genesys Contact Center. We are seeking the best problem-solvers, idea-makers, and high-energy professionals for our fast-growing practice area. We need people with good instincts and a positive outlook that can overcome any obstacle.

Responsibilities:

• Genesys Pure cloud (ININ) solutions Architecture, development, Implementation, Configuration and support.

• Work with internal telecom, infra groups to support Pure Cloud implementation.

• Necessary technical help and support for Genesys Pure cloud implementation.

• Candidate is expected to liaise with Business users, call center groups for Pure cloud implementation and support. 

• Participate in business stake holder meetings, orientation and ongoing training of new IT staff

• Implementation and release management process.

Required Qualifications:

• At least 15 years of experience in Contact center technology skill-set with Genesys Pure cloud.

• Able to design and implement Genesys pure cloud environment configuration, implementation and deployment to production.

• Hands on experience in Genesys Pure Cloud solutions design and implementation.

• Proven experience in Genesys solutions, products and technology.

• Demonstrable experience in Cloud enablement of contact center solutions.

• Effective communication skills and presentation skills.

Preferred Qualifications:

• Business development and leadership skills.

• AWS knowledge is also preferred.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!