Receptionist Facilities Support at Alignment Healthcare USA, LLC in Orange, California

Job Description:

Who is Alignment Healthcare?

• Socially responsible


• Technologically enabled


• Concierge care


• Transformation


• Servant leadership

We are dedicated to transforming the complex and confusing process of medical treatment in the United States so that every link in the health care continuum becomes more efficient, productive, and effective. We built a team of people who want to make a difference. Come join the team that is changing health care one person at a time.

We believe that great work comes from people who are inspired to be their best. We invite you to explore our wide variety of roles based on your unique experience.

Receptionist / Facilities Support

The receptionist / facilities support person is responsible for answering the telephones, greeting customers and clients, and updating our internal facilities tracking software. They also manages general office environment by ordering supplies and performing various administrative support duties.

Essential duties and responsibilities:

(May include but are not limited to:)

• Answer telephone, direct, screen calls, take and relay messages.


• Provide information to callers, greet persons entering organization and direct individuals to correct destination.


• Ensure knowledge of personnel whereabouts and maintain exact and complete sign-out / sign-in procedures for consumers and on-site staff.


• Ensure proper security procedures are followed which include access badges and parking validations.


• Handle queries or requests from our internal and external customers.


• Provide general clerical and administrative support to all levels of professionals.


• Prepare letters and documents, receive and sort out mail, e-mail and deliveries.


• Ensure that common areas in office premises are equipped with required office supplies as appropriate.


• Monitor the use of equipment and supplies within the office and coordinate the maintenance and repair of office equipment.


• Assign Service Desk tickets and ensure tickets are completed in a timely manner.


• Move items (i.e. furniture, water bottles and boxes.)


• Back up to facilities assistant and facilities specialist.


• Assist with employee parking decals / badges / photo IDs.


• Perform other duties as needed by the manager.

Supervisory Responsibilities

There are no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience:

• Minimum 1 year related administrative or reception experience.

Education / Licensure:

• High school diploma required.

Other:

• Excellent written and verbal communication skills.


• Excellent customer relation and organizational skills


• Excellent understanding of office practices and procedures.


• Intermediate knowledge of Microsoft Office suite of products including Excel and PowerPoint.


• Excellent typing and keyboard skills.


• Thrives in fast-paced, start-up environment.

Skills and Abilities

Language Skills:

• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.


• Able to write routine reports and correspondence.


• Able to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

• Able to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.


• Able to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Skills:

• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.


• Able to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

• Basic skills required.

Other Skills and Abilities:

• Solid organizational skills.


• Able to reason and carry out instructions.


• Good interpersonal skills.


• Able to type minimum 40 words per minute (WPM)


• Read, write, and speak English fluently.


• Speak Spanish fluently


• File systematically.


• Self-motivation.


• Strong customer services skills.


• Must have own transportation with valid insurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.


• The employee frequently lifts and / or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.