Administrative Assistant / Customer Service - $18 / hr at FactoryFix in Lake Zurich, Illinois

Job Description:

A company in Lake Zurich, IL is looking for an Administrative Assistant / Customer Service for a 1st shift opportunity.

Responsibilities:

• Answer all incoming phone calls and direct them to the proper recipient and relay messages.


• Greet all visitors coming into the building and ensure that they properly sign in and have needed safety equipment.


• Work with the company's ERP system to complete tasks including: new customer setup, existing customer updates, new vendor setup, sales order entry, and updating vendor records.


• Contacting vendors for receiving discrepancies


• Scan and properly name and file documents


• Assist customers with problems and returns, ensure customer questions are followed up

• Prior administrative assistant and customer service work


• Prior experience with an ERP system such as E2 MFG, Dynamics GP, Oracle, Epicor, SAP, or similar programs.


• Must possess or have the ability to obtain an Illinois FOID card. No prior felonies or crimes of domestic violence. FOID card will need to be applied for within 7 days of starting employment.


• Proficient in Microsoft Office including Word, Outlook, and Excel


• Ability to interact with customers on a friendly basis