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Affordable Lending Relationship Manager - NJ/PA at JPMorgan Chase Bank, N.A. in Jersey City, New Jersey

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

The Affordable Lending Relationship Manager is responsible for cultivating strategic relationships and generating lead opportunities through business development activities in support of Affordable Lending programs. The Affordable Lending Relationship Manager is also responsible for managing program participation within the sales organization and performance results for the assigned Division. Additional responsibilities of the Affordable Lending Relationship Manager include: building long term external referral source relationships with public and private entities, including Realtors, builders, non-profit organizations, housing agencies; generating mortgage leads for the Home Lending Advisors in the Field Sales and Branch Sales Center channels; representing Chase consumer channels at housing fairs, seminars and attending community events; supporting Home Lending Advisors in activities to strengthen existing relationships and growing purchase business; facilitating resolution of issues and advocating for customers; and providing sales staff with training and support for Affordable Lending products and programs offered, as appropriate.

Core Competencies:

• Relationship Management - Ability to develop, manage, grow and leverage internal and external relationships in support of reaching business objectives.

• Communication Skills - Strong verbal and written communication skills; ability to listen, present and clearly express key concepts.

• Customer Service - Ability to respond to clients, anticipate their needs and deliver an exceptional customer experience.

• Manage Performance - Ability to diagnose problems, develop solutions, monitor results and provide constructive feedback; support efforts to achieve objectives by engaging resources and removing obstacles.

• Collaboration - Ability to work as part of a team to achieve common goals by sharing knowledge and building consensus.

• Business Acumen - Demonstrates thorough understanding of mortgage origination process; ability to navigate internal and external organizations to achieve objectives.

• Flexibility - Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances.

Responsilbilites:

• Conducts ongoing business development activities focused on creating new Affordable Lending partnerships, generating origination opportunities and managing lead conversion metrics for both new and existing relationships.

• Represent Affordable Lending and promote Chase consumer originations channel in banking centers, at Housing Fairs, Seminars and Community events as a means to establish consistent referral sources and grow purchase business.

• Collaborates with and provides subject matter expertise to Region Manager and Senior Lending Managers within Region to identify and engage the team in activities necessary to ensure appropriate focus and Affordable Lending program success.

• Monitors and assesses performance and sales effectiveness at all levels in the Region, with dedication to serving each relationship.

• Evaluates and communicates performance results of the Affordable Lending Program for the Region with sales leaders and Affordable Lending channel management.

• Provides support for the Region sales organization with regard to Affordable Lending program changes, updates, policies and procedures, ongoing program status, milestones tracking, and overall success in meeting business ojectives for the Region.

• Coordinate training and workshops ensuring Lending Managers and Mortgage Bankers receive required knowledge development and skills training.

• Serves as the primary Affordable Lending point-of-contact for Senior Lending Managers, Lending Managers and Mortgage Bankers in Retail Consumer and Branch Sales Center channels.

Knowledge and Experience:

• 5+ years business development or mortgage lending experience

• Minimum 3 years experience managing sales professionals and/or influencing performance in a matrix environment

• Proven record of building relationships and establishing strategic partnerships (e.g. realtors, builders,non-profit organizations)

• Strong knowledge of mortgage origination process

• Working knowledge of Affordable Lending products preferred, including down payment and closing costs assistance programs

• Excellent communication and presentation skills

• High school diploma or equivalent

• Bachelor's degree or equivalent preferred

Ability to work flexible hours (e.g. evening, weekends) and travel as necessary to attend business meetings.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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