Field Service Supervisor - Fremont Ca at DHL Express in Fremont, California

Job Description:

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.”

• Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services


• Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations


• Ensures safe, efficient and timely handling and transportation of all customer materials


• Develops operations plans and budgets based on goals and objectives


• Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets


• May manage, coach, and train sales representatives in smaller locations


• May ensure compliance with import/export regulations, duties, and tariffs in some markets


• Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff


• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Qualifications - External

Skill & Qualifications:
 

• Complete understanding and wide application of principles, theories, and concepts in function or business area


• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered


• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization


• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action


• Typically requires BS/BA and 3 years experience in related field, including at least one year of supervisory experience


• Professional certification required in some areas

 
Please note a resume is required to apply for all DHL positions.
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com
This program will work on both Windows and Mac operating systems.
 
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
 

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf