Healthcare Program Management Analyst-CareAllies at 835 CareAllies, Inc. in Nashville, Tennessee

Job Description:

Job Location: Nashville, TN, Chattanooga, TN or Remoted, United States work from home

Summary:

The Program Management Analyst (CareAllies) will be aligned to the Provider Engagement Program Management Team in CareAllies. The CareAllies Provider Engagement Program Management team is responsible for:

• Supporting local market field teams execute strategic initiatives by providing the governance structure, tools, education, communication, and change management needed for success




• Managing Provided Engagement programs such as the Physician Leadership Institute and Provider Engagement Administration Residency Program




• Implementation and oversight of account management, contract lifecycle, process standardization and improvement initiatives

We are seeking a new team member to assist with two key functions: (1) Accountable Care Organization (ACO)/Clinically Integrated Network (CIN) /Independent Provider Association (IPA) Project and Program Management and (2) Provider Data. The ideal candidate will have excellent communication skills, and either prior experience with, or a strong desire to learn project management, change management, and process improvement skills. Success in this role will require excellent organizational skills, a high degree of adaptability, willingness to learn continuously, and comfort with working in ambiguous scenarios.

Responsibilities:

Program Management:

• Use various tools, reporting capabilities, or process engineering techniques to identify opportunities to streamline operational procedures between or within departments, and make recommendations.




• Provide support to more senior management on high priority initiatives




• Keep detailed notes, project plans, and action items for various process improvement initiatives




• Conduct audits of contracts or other key documents to ensure compliance with government and organizational requirements, documenting support of any negative findings and offering an action plan for remediation.




• Support CareAllies contract management initiatives, including assisting in the development of contract management processes, standards, and document management.




• Monitor and analyze various reporting tools or capabilities to ensure compliance with established processes.




• Complete day to day business operations tasks without immediate supervision, but have ready access to advice from more experienced team members.




• Contribute to team results by welcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed.

Qualifications:

• Bachelor's degree strongly preferred, or equivalent work experience




• Knowledge of healthcare insurance industry, terminology, provider networks, contracting and credentialing requirements, contracts, and terminology preferred.




• Intermediate experience with MS Word, and PowerPoint (Required)




• Intermediate Excel experience (formulas, V-lookup, pivot tables, etc) (Required)




• Prior experience with, or a strong desire to learn, project management, change management, or process engineering techniques.




• Ability to collaborate with others and establish working relationships, communicate effectively across the organization and at different levels,




• Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).




• Strong communication skills – oral, written, and presentation skills with the ability to work effectively within diverse groups




• Ability to function in a high demand work environment while managing multiple priorities




• Ability to function equally as an individual and as a team player




• Ability to travel up to 25%

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.