Technical Specialist, Magnolia Care (Philadelphia/NJ Coverage) at Best Buy in Plymouth Meeting, Pennsylvania

Job Description:

Our Magnolia Care Technical Specialist provides a premium experience in the Magnolia VIP Care Program, providing post installation technical management of the Magnolia products installed and programmed in residential and commercial spaces. You will play a vital role in ensuring the highest quality client experience by driving operational efficiency, and growing the business in an effort to support converging technologies.

Key accountabilities:

• Responsible for the ongoing monitoring, pro-active system maintenance, configuration and programming of advanced audio, video, lighting, surveillance, automated, and networked systems in Magnolia Care qualified residential spaces both remotely and onsite


• Provides ongoing consultation services of clients' systems


• Monitors, tests, diagnoses, repairs, recreates advanced programming, optimizes and maintains client's Magnolia purchased equipment. Ensures proper system functionality and performance benchmarks are achieved


• Responsible for facilitating product repair in client system and expediting exchange of products, installation and programming.


• Delivery and installation of audio/video, control and networking equipment


• Maintains accurate records for all Client post-installation technical activities


• Educates the Client on the purchased equipment, which includes the system operation tutorial


• Maintains functionality for MDC store(s)

• 2 years of home audio video installation work


• 2 years of customer service


• 1 year of Control System Programming


• 21 Years of Age


• Clean Driving Record


• Carrying/lifting/pushing/pulling weight up to 75 lbs. with or without reasonable accommodation

• Low Voltage Trainee Card


• 1 year of Computer Programming


• Universal Remote Control certification


• Control4 certification


• AMX certification


• Lutron certification


• Savant certification


• Cedia, ICIA, NICET, ECC certification