Support Technician at Insight Recruitment in Grand Island, Nebraska

Job Description:

Get your career off the ground with this IT Support position that pays for all schooling for certifications (Cisco, Microsoft etc) and you immediately get an increase in pay for every certification attained. A recent college graduate could do well with some PC repair & software loading skills who is willing to learn & grow into higher level positions in our company. Salary range is $50k - $62k (an hourly position and with overtime most are in the mid $60ks for the year) plus great benefits and excellent career prospects as we are growing. Additionally, we offer opportunities to work remote once training is complete!

Description

We are a well-established company located in the heart of Nebraska and we're looking for a Support Technician to join our dynamic team. In this role, you will support and maintain our computer systems, and peripherals. This includes installing, maintaining, and troubleshooting all hardware and software while ensuring optimal performance for end users.

Responsibilities
• Support end user hardware, networked devices and software.
• Responsible for tracking and closing tickets as assigned, documenting instances of hardware failure, repair, installation, and removal.
• Support development and implementation of new computer projects and new hardware installations.
• Research computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
• Work with end users to identify and deliver required PC service levels.
• Provide training and support to end users and staff on computer operation.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.

Requirements
• Bachelor's degree, preferably in the field of computer science and/or 2 years equivalent work experience
• Prefer CompTIA or related certifications
• 1 year of customer service experience
• Reliable and accountable
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience with Windows based computer systems

Note: This employer is unable to extend visa sponsorship to candidates who require it now OR in the future. Candidates requiring sponsorship will not be considered.