Manager at RWJBarnabas Health in Hamilton, New Jersey

Job Description:

Location:
Patient Satisfaction, One Hamilton Health Place, Hamilton, NJ 08619

The Manager of Patient Relations acts as the patient advocate for patients and families members. This position plans, coordinates and implements customer relations efforts. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation. Oversee patient coomplaints, compliments, and suggestions in accordance with regulatory standards. Has oversight of patient service representatives

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Bachelors Degree

Five years of hospital experience preferably in leadership roles

Excellent computer skills and knowledge of software programs required

Excellent communication skills

RWJBarnabas Health is an Equal Opportunity Employer