IT Senior Engineering Lab Support Specialist at Intuitive Surgical, Inc. in Sunnyvale, California

Job Description:

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and

decreasing surgical invasiveness, with patient safety as our highest priority.

Primary Function ofPosition:

TheIT Sr. Engineering Lab Support Specialist position is an excellent opportunityfor an experienced IT support generalist with an enterprise Linux supportbackground. The primary function of this position is to support developmentefforts on the next generation of surgical robots. Stationed primarily in therobot lab, this individual will be interacting with computers, robots, andsoftware developers.

Asa key member of the Engineering support team, a broad base of knowledge andskills is required. The ideal candidate will be a self-starter, comfortablewith quickly learning new skills. Responsibilities include supporting hardwareand software by utilizing best practices as defined and facilitated by the ITOperations, Infrastructure, Security, and Network departments. The scope ofsupport includes computers, network equipment, operating systems, networkaccess, third party software used to support business functions, and variousinternal corporate-supported business applications.

Roles and Responsibilities:

• Respond to requests for IT assistance directly fromcorporate and field users, or as escalated from Tier I, II, or III support


• Be available to respond to after-hours escalations


• Document and maintain processes, best practices,knowledge base, and training materials.


• Manage or participate in various assigned projects asneeded


• Contribute to the timely completion of company anddepartmental goals as defined by management


• Communicate with management to provide timely reportingof issues, status, and resolutions


• Modify settings for Cisco networking hardware such as IOS-basedCatalyst LAN Switches, Wireless Access Points, and management infrastructure


• Assist in developing automation for configuring softwaredevelopment environments on Linux systems


• Continuously improve on system provisioning techniquesand existing automation


• Coordinate with Business Application, Network, Security,Infrastructure, Windows, and Facilities teams to facilitate issue resolutionand project completion


• Ensure high availability, reliability, and optimal performanceof technology systems and services


• Monitor various systems performance and provide capacityanalysis/planning


• Support core services such as DHCP, DNS, WINS in anActive Directory environment


• Install software and troubleshoot issues

Skill and Job Requirements:

• Bachelor's degree or equivalent work experience isrequired


• At least 5 years of experience supporting Ubuntu Linux ina Microsoft Windows computing environment


• Experience with Linux enterprise automation tools (Ansiblepreferred)


• Experience with monitoring tools such as SNMP, Nagois, andMRTG


• Strong knowledge of Linux


• Knowledge of Microsoft operating systems


• Familiarity with Windows Active Directory services


• Experience supporting infrastructure services such asDNS and DHCP


• Knowledge of networking (subnets, routing, VLANS,firewall rules, etc.)


• Experience configuring ports on Cisco switches


• Experience working in a software/hardware engineeringenvironment


• The ability to resolve difficult problems using avariety of structured troubleshooting approaches


• Strong customer service skills, organizational skills, and excellent verbal and written communication skills


• Should be flexible and able to complete projects outsidenormal daily duties as needed


• The ability to lift 25-pound equipment to a height of3-4 feet and install it into a network rack


• Experience with Centrify Privileged Access Service aplus


• Experience with unattended install scripts for systemprovisioning


• Relevant certifications such as Linux+ COMPTIA, LPI,Security+, A+, and ITIL are desired

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.