Customer Service Representative I at Brokerage Concepts in Blue Bell, Pennsylvania

Job Description:

Services our incoming callers (providers/members) for all lines of business in a clear professional and accurate manner. Documents all calls and intakes utilizing excellent written communication skills. The representative demonstrates the ability to multitask and follow through. Must effectively communicate to our callers and to management to allow for proper problem solving and identifying of service problems and trends. Contributes to team goals in achieving organizational objectives. Must be accountable for their end work product.
Auto req ID
2786BR

Knowledge and Skills
Must meet minimum qualifications to perform work including satisfactory completion of training and testing Ideal candidate must be a problem solver and tactful when dealing with callers Demonstrate the ability to work and multi-task in a fast paced environment Displays excellent interpersonal skills and is a team player Ability to use PC and office equipment Working knowledge of Microsoft Office Must have good organizational and time management skills and be detail oriented Trainees: Must pass 2 of 3 written tests given during training with a 90% or greater; Must pass a live call test; Must pass 7 of the 8 calls reviewed; Must meet or exceed the department quality statistic for a rolling six month continuous period; Must be in good standing (no verbal or written warnings) and demonstrate core values; Must have a 3.0 or above rating on latest performance review. Existing Employees: Must meet or exceed the department quality statistic for a rolling six month continuous period; Must be in good standing (no verbal or written warnings) and demonstrate core values; Must have a 3.0 or above rating on latest performance review.

Qualifications
Problem Solving Skills: Must demonstrate the ability to independently research their reference materials and other documentation before going to a team lead or the supervisor for assistance. External Contacts: Subscribers, Members, Providers. Vendors who oversee behavioral health items on behalf of groups, precertification for radiology services, vision benefit vendors, chiropractic care oversight vendors, etc.

About Us
HealthNow Brokerage Concepts, Inc. (HNBCI), headquartered in Blue Bell, PA, is one of the country's leading group benefit plan marketers and administrators. As both an insurance brokerage firm specializing in employee benefits and a third party administrator, HNBCI provides brokers and employer groups with outstanding service, a range of products and the experience that comes with more than three decades in the business.

Company
Brokerage Concepts, Inc.

Status
Full Time Regular

Experience
Preferred Education: Associates Degree in Business and/or Health Care related field preferred;High School Diploma or GED; Preferred Experience: Minimum 1 year experience in Customer Service, Health Care or Insurance. Previous experience working in an ACD call center is a plus.

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Hours
Monday - Friday

Working Conditions
Must be able to work in an office environment Heat, light, air, space and working environment typically found in an office environment Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively use a computer with all its components for prolonged periods of time and for the majority of required tasks Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively utilize various office equipment (phone, computer, fax machine, printer, copier, filing cabinet, etc) Mental effort: Adequate to perform essential functions of the job with the type of judgements and responsibilities as indicated in the job description. Physical Effort: Minimum; typical of most office work. Mostly sedentary work. Vision Req: Close vision (clear vision at 20 inches or less) Prolonged Sitting Weight: lift/carry/push/pull under 10 lbs. Lifting - 6% to 33% - Occasional

Education
Required Education:HS/GED

Position Posting Location
Blue Bell

State
Pennsylvania