Director, Logistics Management (Virtual Office) at DUMAC BUSINESS SYSTEMS INC. in East Syracuse, New York

Job Description:

Summary
The Director, Logistics Management has overall accountability for the success of the organization's order management processes from pre-sales through invoicing. The role is responsible for managing the scheduling team, Technical Accounts Representatives, Education Service Specialists, Trainers, and Implementors activities and goals. This role develops, oversees, and ensures execution of the scheduling systems, including process, policy, and operating structure. This role is highly cross-functional and involves collaboration with Sales, Accounting, Procurement, Warehousing, Information Services, and vertical managers to schedule projects and resources for the successful fulfillment and invoicing of customer orders.

Essential Functions
› Plans, implements, and controls the efficient, effective flow of equipment, software configuration, scheduling, staffing, and related information & processes to meet customer requirements from the pre-sale functions to installation and training
› Accountable for scheduling orders in the pipeline; assigning resources to the projects; and assigning the projects to the vertical managers to meet corporate budget targets
› Oversees development of realistic and accurate project plans with benchmarks to measure project success
› Coordinates with Sales to ensure customer expectations are met
› Coordinates with Procurement and Warehousing to ensure that equipment is ready when needed for staging and delivery to the customer
› Works closely with Information Services to ensure that the necessary support tools are available and delivering maximum value and ROI to the team
› Works with Accounting to ensure that orders are correctly invoiced with minimum re-work or need for credit issuance
› Monitors all processes for cost, timeliness, and effectiveness and recommends/implements areas of improvement
› Point of escalation for all projects related to order management
› Reviews project revenue and resource needs forecasting
› Ensures that processes are scalable and documented
› Accountable that the staff is trained in their respective duties
› Reviews milestones and deadlines to identify resource gaps and at risk project activities
› Manages the change control and change management processes and monitors for deviations from defined scope of services

Additional Specific Duties and Responsibilities
› Reviewing the software tools in use for their continued relevance to meet project objective(s), including making appropriate recommendations as needed
› Overseeing progress of team throughout the project life cycle and monitoring the schedule to ensure consistency with changing scope, objectives and constraints related to time and resource availability
› Developing responses to perceived, potential or actual risks and/or schedule changes, obtaining agreement/approval to changes where necessary, and implementing them to meet project objectives
› Proven ability to manage and coach teams, hold team meetings, and establishes performance expectations
› Participate in the recruiting and hiring process of team members
› Delegates duties and establishes formal means of accountability
› Advises, consults, and makes recommendations to the executive management team on strategy, policy, and long-range planning
› Reviews and takes proper corrective action to resolve inter-company, client, member, or vendor issues
› Oversees development of realistic and accurate project plans with benchmarks to measure project success
› Responsible for Departmental P&L including job costing, expense management and resource needs forecasting

Required Qualifications
› Bachelor's degree in business with at least 8+ years' experience in project management or 10+ years of relevant experience
› 3+ years of supervisory experience
› Advanced Project Management - PMP Certified
› Advanced analytical skills and organizational skills
› Highly collaborative team player who fosters open communication and facilitates mutual understanding and cooperation between all stakeholders
› Strong interpersonal skills with the ability to motivate others, influence without authority, and negotiate conflict situations
› Proven ability to balance the strategic needs of the company with tactical day-to-day activities
› Self-directed individual with proven ability to balance conflicting priorities across multiple projects, and to make sound recommendations for trade-offs between resources to achieve company objectives in a fast-paced environment
› Experience creating and managing integrated timelines and budgets
› Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills across multiple diverse cross-functional teams
› Superior customer skills and customer focus
› Professional appearance and attitude
› Innovative problem solving and analysis, manage issues as they arise
› Abstract thinking (commonality, categorization, patterns, trends)

Desired/Preferred Qualifications
› Master's in Business Administration (MBA)
› An understanding of Point of Sale (POS) systems
› Strong technical and operational leadership

Supervisory Responsibility
› Yes

Travel and Availability to Work
› Yes, as needed up to 25%

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.
EEO Statement
DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm