Customer Service Representative at Gentle Dental Riverside in Riverside, California

Job Description:

At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance. You will successfully communicate financial planning and available options based on the proposed treatment. From the first appointment to the last, our Customer Service Representative lead patients to a happy and healthy smile! 

Duties & Responsibilities: 
- Discuss treatment options, establish treatment schedules, and prepare financial arrangements with patients.
- Enter and track patient treatment plans in the computer system.
- Monitor patient progress and report patient status to attending the doctor.
- Be knowledgeable in various insurance plans, manuals, exclusions and limitations.
- Ensure that all forms for acceptance (predeterminations to third parties benefit providers) have been submitted and patients have been notified of status and their financial responsibilities.
- Manage consultation reports and progress.
- The ability to complete all tasks and duties assigned to front office personnel.
- Actively participate as a contributing member of the office staff team to achieve patient satisfaction and office production goals.

Qualifications: 
- 1+ years of front office dental experience.
- Dental insurance knowledge is a plus. 
- Must have excellent verbal and written communication skills.
- Computer literate a must 
- Bilingual Spanish is a plus

Schedule: This is a full-time position.

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