This job listing has expired and the position may no longer be open for hire.

Customer Service Representative at O & M Halyard, Inc. in Downers Grove, Illinois

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution. 

Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.  

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:


  • Medical, dental, and vision insurance, available on first working day

  • 401(k), eligibility after 30 days of employment

  • Employee stock purchase plan

  • Tuition reimbursement

  • Development opportunities to grow your career with a global company

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities and Duties


  • Assist customers in the new/reorder process

  • Managing large amounts of inbound calls in a timely manner

  • Identifying customers’ needs, clarify information, research every issue and providing solutions

  • Evaluate customer demographics and information as needed to complete requested orders

  • Process orders using Byram customized system (ERP)

  • Maintain customer records by updating account information

  • Recommend additional products that may be necessary or available to the customer

Qualifications and Skills


  • Superior listening, verbal, and written communication skills

  • Excellent data entry and typing skills

  • Knowledge of customer service practices and principles

  • Ability to handle the stressful situation appropriately

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • 1-3 years of experience in customer service

Company Profile

Byram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services, and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, Urology supplies, incontinence supplies, and enteral nutrition products. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits.

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.





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