Relationship Banker (Hillside) at BOK Financial in Broken Arrow, Oklahoma

Job Description:

Req ID: 58221
Areas of Interest: Consumer Banking
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .The Relationship Banker is primarily responsible for building, expanding, and retaining long term client relationships while providing exemplary levels of client experience. Relationship Bankers provide financial solutions to existing and prospective clients by assessing their financial needs and offering bank products and services to help clients accomplish their financial goals. Bank products are marketed to clients and prospects through interactions in the banking center, outbound phone calls, business visits, and periodic presentations in front of groups. Relationship Bankers are expected to achieve and/or exceed their established sales and referral goals and are rewarded for their success with bonuses and incentives. Relationship Bankers may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. Relationship Bankers are expected to consistently meet and exceed clients and prospects expectations.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

- Meets with individual and small business clients to complete full assessments of their financial needs; consultatively sells a full range of retail products such as deposit accounts, loans, and credit cards to meet or exceed established individual sales goals and to support overall banking center sales objectives. Opens new deposit accounts and originates and closes consumer and small business loans. Educates new and existing clients about bank services that provide additional convenience such as online banking, BillPay, E-Statements, and mobile and ATM deposit capabilities.
- Resolves a variety of simple to complex client problems while ensuring the highest level of client experience and satisfaction. Processes requests for funds transfers, account styling changes, researches account balance discrepancies, assists clients with unauthorized transaction claims and performs account research for clients, often under difficult and/or stressful circumstances. Uses available resources for problem resolution, which may involve analysis of information received from other internal BOKF departments. Must be knowledgeable of and able to navigate through deposit and teller automation applications. Provide clients guidance and navigation through various delivery channels.

KNOWLEDGE, SKILLS and ABILITIES:
- Working knowledge of branch banking and/or retail sales operations
- Strong knowledge of consumer lending and regulatory requirements (full technical knowledge of core branch banking products and working knowledge of non-core products such as: mortgage, investment, business banking)
- Excellent sales skills both in person and via telephone
- Ability to communicate effectively and courteously, and to gain information from individuals/clients
- Ability to follow established standards and use judgment to determine when appropriate to escalate
- Basic math skills (addition, subtraction, multiplication, division) in order to balance accounts
- Working knowledge of PC; good 10 key skills
- Good interpersonal and team building skillsThis level of knowledge is normally acquired through completion of high school degree or equivalent and a minimum of 1-2 years of sales or customer service experience; a college degree is a plus.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Please contact recruiting_coordinators@bokf.com with any questions.