IT Support Specialist at Power Technique North America, LLC in Rock Hill, South Carolina

Job Description:

The Role

The overall responsibility for the IT Support Specialist is to deliver on site support activities related to the Service Desk with a focus on an exceptional end user experience.

* Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests

* Image, deploy, upgrade and refresh PCs and manage assets

* Administrate and solve incidents assigned to the local on-site support

* Participate in small to medium size projects

* Provide hands on support to our specialist team with server , network, telephony and infrastructure

* Advise customers and users on their IT needs and best practices

* Establish and maintain strong relationships with local business

* Provide local subject matter expertise regarding processes, technology, organization and business

* Continuous development and improvement of On-Site Support service delivery

* Continuous focus on customer satisfaction, compliance and standards

* Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management

* Team up with your peers at other locations in case of cross functional support is required

What you can expect from us

*

Drive your Career, Explore Opportunities, Realize your Passion . . .

We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative

and sustainable products, as well as best in class service to our customers around the globe.

That s where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work

environment along with competitive compensation and comprehensive wellness & benefits programs.

Start your journey today!

Power Technique North America LLC (PTNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment

of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees

with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business

needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic

origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity

and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or

genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we

operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages

applicants of all ages.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or

mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable

accommodation requests will be considered on a case-by-case basis.

What we expect of you

*

Experience Requirements

* Extended experience of successfully delivering IT services.

* Strong technical knowledge of troubleshooting PC s, laptops, Windows

* Proven track record of cultural awareness while collaborating with your peers in the other regions.

* A broad knowledge of the different technologies used within Atlas Copco and available in the industry to give a good overall understanding of IT

* Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC).

* Comfortable with working in a highly matrix global environment

Educational Requirements

* University degree or equivalent experience

* Certification within ITIL (Foundation) is a benefit

* Fluency in English, spoken and written is a must; second language preferred

Personality Requirements

* Competency is more than ever a combination of knowledge, experience and attitude. Key behaviors of our candidate are:

* A customer centric individual who understands customers needs and seeks to fulfill or exceed expectations

* A team player and natural diplomate who interacts and unites team members, customers, all stakeholders

* A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise

* A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency

* An innovative there is always a better way\\" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)

* Open-minded with a global mindset, curious to understand and learn new perspectives

* A person who complies with our DNA = Commitment Interaction - Innovation

City
Rock Hill, SC

Start a journey towards something greater
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people s lives.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins Join us at the Home of Industrial Ideas.

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