Posted in Other 30+ days ago.
Type: Full Time
The Role
Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
As Technical Support Specialist, your mission includes:
* Provide timely technical service support to the customer centers
* Develop and provide technical training for customer center service teams and distributors
* Responsible for correct and in-time availability of spare part information to include:
Ensuring the spare part books are available in time and are up to date.
Define and control the service BOM for the spare part proposal
* Safeguard and continuously improve the product quality by a proactive failure reporting follow up to include:
Analyzing warranty reports
Being the driving force in the technical committee meetings (TCM)
Providing input for the Product Quality Meetings (PQM)
* Primary representative of the PTS Division in the project team meetings (PTM) and play an active role in product development projects to ensure the highest level of serviceability on new equipment.
* Provide accurate and up to date service information related to the product range
What you can expect from us*
Drive your Career, Explore Opportunities, Realize your Passion . . .
We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That s where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Start your journey today!
EEO
Power Technique North America LLC (PTNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.
What we expect of you*
Experience
* Technical knowledge of diesel engines.
* Knowledge of Atlas Copco Business Online applications including: Warranty Online (WOL), Machine Online (MOL), Parts Online (POL). Knowledge of MyQuest and Toolbox applications highly desirable
* Minimum 3 years exposure to a similar technical environment.
Education:
* Engineering degree or equivalent experience in a technical support role.
Skills:
* You are customer oriented and have a pro-active approach and analytical skills
* You can evaluate data and information
* You structure and prioritize your tasks accordingly
* You have good communication skills, including technical writing
* You are capable to work in a multidisciplinary team in order to provide the highest level of customer service
* Proficient in MS Office; knowledge of MS Access is a plus
City
Rock Hill.
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