Project Manager II at UST Global Inc in Woodland Hills, California

Job Description:

Role Proficiency: Level of Proficiency:

Perform end-to-end management of a single or portfolio of projects with TCV 500K - $1Mn in deliverables based or outcome-based model, by delivering the agreed scope, within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced.

Outcomes:

1. Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)

2. Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment

3. Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilization, minimise waste and deliver projects on time, and budget as per the contract and agreed scope, with a high quality result.

4. Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.

5. Define and implement the governance model as per the project needs

6. Plan and implement metrics driven management model and quantitatively assess the project health 7. Orchestrate projects to develop or implement new, internal or externally defined processes to meet identified business needs.

8. Effective implementation of software delivery methodologies and instil customer s confidence

9. Build, manage and nurture high performing teams, providing individual and team mentoring, ensuring high levels of team engagement, and developing capabilities within team, ensuring seamless communication and resolving conflicts

10. Adopt and build software engineering best practices which can be leveraged by other teams

Measures of Outcomes:

Measures:

1. Sprint velocity/team productivity

2. Planned schedule vs actual

3. Planned effort vs actual

4. Planned cost vs actual

5. Retention

6. Requirement stability and effectiveness of scope change management

7. Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)

8. Risk management index

9. Adoption of reusable components and artefacts

10. Customer satisfaction

11. Team satisfaction

Outputs Expected:

Scope Management : Conduct requirements analysis, requirements elicitation, scope control, and scope prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop Manage customers expectations by pre- planning deliverables like wireframes, prototypes, demos, MVPs etc Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Estimation and Resource Planning:

Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, assumptions, and defining scope and boundaries Review, validate and negotiate estimates across service lines Conduct resource planning (pyramid, people development) at a project level based on project requirements

Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role, considering the constraints, pre-requisites and other project specific KPIs Project/ Schedule Management:

Identify and plan the end-end activities required to meet the project acceptance criteria Plan and manage multiple small/ medium size projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple, small or medium size projects/ modules Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work, plan and track the activities closely and report the progress on a regular basis Risk/Issue management: Proactively identify any dependencies that might impact the project KPIs, facilitate agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impact Stakeholder Management:

Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Ensures that stakeholder needs, concerns or complaints are understood and addressed Test and Defect Management :

Ensure the test approach is defined and agreed for the project Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results Configuration Management:

Ensure and drive the process within the scope of the project Provide information / articulate / demonstrate work during configuration audits and implement corrective action Software Development Process Tools & Techniques:

Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals, ensure process compliance and mentor the team Governance:

Create continuous quality improvement plan Define QA processes / plan Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes Identify root causes and implement necessary preventive/corrective actions to proactively address challenges that might impact project KPIs Domain / Industry Knowledge:

Guide team members to conduct research to keep abreast of the key business environment and competitive landscape Understand how the proposed solution meets client requirements Identify the key industry parameters to achieve market sensing Technology Concepts:

Understand customer's technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or upgrading skills of the team Provide inputs on potential areas of opportunity for UST Profitability Management:

Analyse profitability for project Create profitability sheet based on resource plan Modify parameters in the profitability sheet and identify impact on margins Carry out basic deal pricing Apply project principles for improving the project profitability Pricing & Licensing Models:

Define the pricing models for medium complex projects Conduct estimation for complex projects viz. FP / value-based pricing, etc.

UST Global celebrates diversity and inclusion. We are an Equal Employment Opportunity employer. We welcome candidates to apply for employment from diverse backgrounds and believe your unique perspective adds to the richness of our company culture. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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