Service Delivery Manager 2 EUS at Unisys in White Plains, New York

Job Description:

Job DescriptionWe Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role:

* Leads the Global and/or local Delivery of Services provided by Unisys to a particular account or group of accounts.
* Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
* Participates in all levels of client satisfaction: contributes to the continuous client satisfaction improvement program. Develops and delivers regular reports on performance to Client and Unisys senior executives. Manages escalation issues with the client.
* Takes ownership and accountability for all client issues to satisfactory resolution and acts as point of escalation for issues not resolvable by the service lines.
* Responsible for establishing, leading and maintaining a skilled team of all delivery resources for an account on a daily basis.


You will be successful in this role if you have:
* Essential qualifications in IT, Business Administration or related disciplines.
* Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
* A sound understanding of the major Unisys service offerings and an appreciation of evolving technologies and industry trends.
* Experience and understanding of the support of an IT outsourced environment, including service desk, field services, network operations, applications, infrastructure and data center environments.
* A proven track record in effective communications, managing service delivery and relationship management skills.
* As this customer's center of delivery is based in LATAM, fluency in Spanish and English is required.

eeoNotice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
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