Posted in Other 30+ days ago.
Type: Full Time
#106903 FRONT DESK ASSOCIATE - MEDICINE FOR SENIORS
Filing Deadline: Mon 11/30/2020
This is a UC San Diego internal recruitment open to UCSD and UCSD Health System staff only.
UCSD Layoff from Career Appointment: Apply by 11/25/20 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 11/30/20. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
Under general supervision of the Clinic Manager, front desk associate: oversees, coordinates and performs general front office functions, to include, but not limited to: reception, scheduling, and processing of patients. Directs workflow in the front office and provides work direction to other staff working in that area. Oversees cashiering process. Responsible for customer service, registration, appointment scheduling, and insurance verification. Other related duties as assigned
MINIMUM QUALIFICATIONS
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Three (3) years of front desk/customer service experience with at least one (1) year in a complex healthcare setting.
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Previous work in customer service-customer/patient facing situations. Ability to work in an interactive environment. Possess excellent customer service skills both in person and over phone.
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Ability to navigate delicate situations with the senior population and their families with emotional intelligence and understanding.
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Excellent communication skills with the ability to communicate clearly both verbally and in writing.
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Demonstrated knowledge of third party payors including federal, state, and private health plans.
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Proficient computer skills and ability to work between multiple systems during calls.
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Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision. Be able to maintain strict confidentiality with experience applying good judgment and discretion.
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Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
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Schedule management- for all providers. Proven ability to balance clinic objectives with patients needs in ensuring access for patients by determining appointment availability.
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Working knowledge of the varying types of visits offered both in person and tele-health along with knowledge of varying tele health platforms and ability to educate and explain varied processes to patients.
PREFERRED QUALIFICATIONS
* EPIC, ORSOS, PCIS, and IDX experience.
* Experience working with Senior population.
* Prior float team experience is desirable
* Bilingual- Spanish speaking is a plus.
* Work with authorizations/ referrals.
SPECIAL CONDITIONS
* Must be able to work various hours and locations based on business needs.
* Employment is subject to a criminal background check and pre-employment physical.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
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