Field Service Engineer - Lvl 3 - New York at Carl Zeiss Microscopy LLC in White Plains, New York

Job Description:

FIELD SERVICE ENGINEER - LVL 3 - NEW YORK

NEW YORK

Step out of your comfort zone, excel and redefine the limits of what is possible. That s just what our employees are doing every single day in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

The Field Service Engineer Level 3 is an advanced-level field service position that has met the FSE Level 2 requirements and necessitates frequent use and expert knowledge of industry practices, techniques, and standards required to install, service and maintain assigned systems. Success in this role requires an advanced understanding of the theory, application and technical workings of all required equipment and an ability to work independently on them in a customer setting. Success requires the ability to support a given account base, retain contract customers, complete PMs on time, and perform administrative duties accurately and timely. Level 3 FSEs must utilize their training to effectively and efficiently diagnose and troubleshoot issues they encounter in the field, as well as provide mentoring and support for more inexperienced FSEs. Level 3 FSEs are expected to escalate quickly and via the appropriate process when customers complain or when technical support is required to resolve a challenging issue. This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful. Excellent time management skills are a must in order to be a successful Field Service Engineer. Level 3 FSEs are expected to be technical standouts within their assigned territory and among the entire service team. Level 3 FSEs will be expected to coach and mentor Level 2 and Level 1 FSEs in technical and administrative aspects of the FSE role. Thorough knowledge and understanding of ZEISS SOPs and Service processes must be proven.

WE ARE LOOKING FOR PEOPLE WHO ARE KEEN TO TRY SOMETHING NEW:

* Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors.

* Demonstrate, in the field, that the technical concepts learned in the classroom trainings and OJT can be applied to a high standard.

* Learn and demonstrate the ability to use all required administrative applications for service order management, spare parts/inventory management, time reporting, expense reporting, etc.

* Engage as an active participant in all on-the-job-training (OJT); listening carefully, taking notes, asking questions, assisting when asked and absorbing the content fully.

* Completion of the CONTact Training and the application in practice of the principles, concepts and teachings of the course.

* Assist other FSEs with tasks such as service order management or inventory management as requested by the Regional Field Service Manager.

* Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance, on the assigned set of systems manufactured by ZEISS Microscopy.

* Conduct special site or system environmental analysis tests as assigned by management.

* Using established guidelines, train customers on basic system operation and maintenance.

* Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.

* Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role)

* Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks

* Respect, live and share with internal and external customers, the ZEISS values.

* Other duties as assigned by manager

YOU ARE:

* 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 5+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems

* Advanced knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)

* At least 3 years of experience working on microscopy equipment

* Advanced ability to understand and troubleshoot problems in software, electronics, optics and electron optics, mechanical, and electro-mechanical systems

* Expert-level ability to read and understand electrical or mechanical engineering documentation and schematics, being able to explain them to customers or other FSEs as required

* Proven ability to work successfully as an individual contributor or as part of a team.

* Excellent communication skills, able to converse readily in English, both verbally and in writing (German a plus)

* Good administrative and time management skills

* Knowledge of Windows operating environments and Microsoft Office applications -- familiarity with databases or CRM Systems a plus

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

JOIN US TODAY. INSPIRE PEOPLE TOMORROW.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

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ZEISS is an EEO/AA/M/F/Disabled/Veteran Employer

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