Posted in Other 30+ days ago.
Type: Full Time
Requisition ID :71061
Job Description
It's an exciting time to join IFF's Customer Service team. We are looking for someone to join our talented team of Customer Service dedicated representatives, coordinating the flavors B2B supplies to all IFF customers. The role of the team is to create and maintain sustainable client-centered relationships with our customers. This is a very interesting and diverse role. This is a challenging role requiring a hands-on, pro-active self-starter that learns quickly and gets things done in an international highly dynamic environment.
About You
To be successful in this role you must have 3-5 years of relevant Customer Service experience or a similar position in a multinational company. A Bachelor degree is preferred. Professionalism, self-development and being a good team player are key values. You will need to demonstrate excellent interpersonal and communication skills. You have good collaboration skills, are a quick learner and able to work with people from all backgrounds and disciplines.
You will spend your time...
- Responsible of order entry and rescheduling into SAP and pro-actively monitoring the order fulfillment process;
- Responding to order-related customer inquiries and facilitating decision making which is acceptable for both the customer and IFF;
- Consistently working on maintaining good understanding, communication and relationship with our Logistic team;
- Building sustainable relationships and trust with customer accounts and commercial teams through open and interactive communication;
- Ensuring success and customer satisfaction by close monitoring of IFF customer KPI's and score card;
- Facilitating regular service reviews with your customer accounts;
- Handling customer complaints and credit notes in a timely and professional manner;
- Contributing to team effort by accomplishing related results as part of your backup role.
Job Requirements
Required Skills & Experience
- 3-5 years of relevant Customer Service experience or a similar position in a multinational company.
- Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally;
- Pro-active, accurate and strong organizational skills;
- Flexible, adaptable and manages stress well;
- Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives.
- Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness;
- Detail-oriented, can provide deep dive analysis;
- Understanding of export documentation process is a pre, good knowledge and understanding of incoterms;
- Ability to multi-task, prioritize and manage time effectively;
- Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
- Good computer skills (Excel, Word, Power Point and Outlook). SAP is preferred.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more...
We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking \\"what if?\\" That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.
Visit us at www.iff.com to learn more about how we're using Uncommon Sense to challenge expected, champion creators, and do more good for people and planet.
Nearest Major Market: New Jersey
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It is IFF's policy to comply with applicable federal, state and local laws and to provide equal employment opportunity to Company employees and applicants for employment, regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, marital or civil union status, pregnancy, ancestry, citizenship, age, military or veteran status, protected disability, genetic characteristics, HIV status or any other characteristic protected by law. This policy applies to all aspects of the Company's employment practices, including but not limited to, recruiting, hiring, training, transfers, promotions, compensation and terminations. Any employee requiring an accommodation of a protected disability should notify management or his or her Human Resources Representative. Employees with questions or concerns about discrimination in the workplace are encouraged to bring these issues to the attention of his or her Human Resources Representative or any other member of management. Appropriate disciplinary action up to and including termination may be taken against any employee who violates this policy.