Account Representative - Commercial P&C Insurance at Alliant Insurance Services in Spokane, Washington

Job Description:

With a history dating back to 1925, Alliant Insurance Services is one of the nation's leading distributors of diversified insurance products and services. As one of the 10 largest insurance brokerage firms in the U.S., Alliant operates through a national network of offices providing property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.
More information is available on the company's web site at:.
SUMMARY
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Creates marketing submissions and works with various carriers to obtain quotes as required;
- May negotiate prices, commissions, and/or coverages with carriers;
- Reviews policies for accuracy, identifies deficiencies and may make recommendations for broader coverage(s)/limit(s);
- Manages renewal process for expiring policies;
- Reviews client accounting history, responds to accounting inquiries, and corrects discrepancies including assisting in collections on past due accounts;
- Prepares presentations, proposals, summaries, or schedules of coverage for clients as required;
- May participate in client meetings to review coverage;
- Researches requests for information from Underwriters;
- Composes correspondence to insureds and/or underwriters;
- Discusses and assists in setting renewal and/or new business marketing strategy with Producer;
- Binds insurance coverage and prepares binders;
- Prepares certificate templates;
- Analyzes certificate requests, including review of contracts for insurance compliance when required, to ensure certificates are issued correctly and coverage gaps are addressed;
- Receives and develops new business leads from Producers or identifies and develops cross-sell opportunities;
- Fosters and manages overall relationship with clients ensuring retention of large market book of business and high satisfaction in coordination with producer;
- Participates in the claims process as necessary;
- Notifies Brokers and Producers of pertinent information related to client retention;
- Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
- Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
- Other duties as assigned.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's degree or equivalent combination of education and experience
5 - 7 years related work experience;
Valid insurance license
Must continue to meet Continuing Education requirements for license renewal
Encouraged to complete Career Path requirements as communicated by Supervisor
SKILLS
Excellent verbal and written communication skills
Excellent customer service skills, including telephone and listening skills
Excellent organization skills with effective time management skills
Advanced planning and prioritization skills
Strong attention to detail
Good problem solving and leadership skills
Strong analytical skills
Ability to work within a team and to foster teamwork
Ability to maintain a cordial and effective relationship with clients, colleagues, carriers and other business contacts
Thorough knowledge of all lines of insurance which are serviced by this role, especially those products represented through agency
Proficient in Microsoft Office Suite

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the \\"Submit Resume\\" button.
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

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