Intern - Systems & Network Operations at Capitol Federal Savings Bank in Topeka, Kansas

Job Description:

Provides help desk level 1 support services, escalating requests to higher level as needed. Follows procedures and processes for resolution of service requests. Ensures daily jobs (e.g. file transfers) are completed on time, verifying accuracy, ensuring proper record keeping and communications are maintained. Responsible for monitoring systems and network, data storage, data protection, disaster recovery, and other Data Center resources as assigned.

Schedule varies; mix of 1st and 2nd shift hours.

Major Duties and Responsibilities

• Ensures daily file transmissions complete on time, following standard operating procedures. Communicates to supervisors any discrepancies and contacts appropriate staff for guidance to resolve issues in a timely manner.


• Provides help desk level 1 support, following operating procedures to resolve requests in a timely manner, and escalating as needed by creating service requests in ticketing software and assigns to proper personnel.


• Monitors assigned data center hardware and software. Responds to automated alerts and emails by following the department’s standard operating procedures. Troubleshoots problems as needed, escalating to next level of support, vendors, and ensuring supervisors are aware.


• Responsible for the printing of scheduled notices, statements, reports, including quality control of the printed output.


• Bring ideas and recommendations for improvements to operations procedures, processes, and monitoring of the data center assets. Participate in special projects such as Disaster Recovery tests and testing of new systems.


• Must comply with current applicable laws, regulations and bank polices and procedures. 

Requirements

• Entry level, under one year of IT experience or preparatory experience. Basic knowledge of help desk, operations, and information technology.


• High School degree or equivalent and enrolled in an IT related technical school or college.


• Ability to communicate with co-workers, supervisors, vendors, and repair personnel both in person and by telephone. Effectively explain technical processes and issues to non-technical personnel. 

Interpersonal Skills

Ability to communicate with co-workers, supervisors, vendors and repair personnel both in person and by telephone. Effectively explain technical processes and issues to non-technical personnel.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 40 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and printers. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. 

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Must be able to travel to complete work. 

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Must be able to complete complex mathematical calculations and spell accurately. 

Acknowledgement

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

Capitol Federal Savings Bank is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

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