Travel Team MSS/MSR (Richmond Branches) at TowneBank in Glen Allen, Virginia

Job Description:

Travel Team Member Service Specialist:

Essential Responsibilities:

• Opens new accounts and performs maintenance on existing accounts


• Interviews members to obtain information and matches members’ needs to bank products


• Gathers data, accurately completes written documentation and inputs information into the bank’s computer system


• Completes appropriate transaction tickets and takes them to the teller line for processing


• Promotes TowneBank as well as all related bank products


• Provides assistance to members in person and on the phone


• Follows the bank’s security guidelines on a daily basis


• Assist on teller line as MSR/Teller as needed (See duties below)


• May perform other duties such as ordering supplies, reconciling accounts and assisting with audits


• Other duties as assigned


• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Travel Team Member Service Representative (Teller):

Essential Responsibilities:

• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts


• Follows the Bank’s security guidelines on a daily basis


• Stays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements


• Reviews member accounts in order to make appropriate decisions regarding the requested transaction


• Accurately keeps cash drawer in balance on a daily basis


• Promotes TowneBank and its products and services


• Provides exquisite service to members in person, on the phone or by email


• Displays a professional appearance and behavior


• Handles other branch duties as assigned


• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Required Skills and Competencies:

• Two years bank teller experience is highly desired


• Excellent customer service skills


• Strong telephone skills


• Ability to learn new processes effectively


• Ability to listen well and resolve member issues in a positive manner


• Able to multi-task on a daily basis


• Able to learn new product information and promote benefits to members


• Prior cash handling experience and/or six months bank teller experience is highly desired


• Basic computer skills including Outlook, Excel, Word and Bank software programs


• Flexibility to learn and grow as new systems or processes emerge


• Ability to keep cash drawer in balance on a daily basis


• Ability to accurately process monetary transactions in a timely fashion


• Proven ability to give our members excellent service in person, on the phone, and by email


• Ability to work as an integral team player


• Punctuality is a must

Physically you can anticipate to:
• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.
• Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time.
• Not be substantially exposed to adverse environmental conditions.