Sr Manager Deployment Support at Crown Castle in Houston, Texas

Job Description:

 

Company Summary: 

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $87.2 billion (as of closing on June 26, 2020).

 

Position Title:  Sr Manager, Deployment Support   (8E)

 

Position Summary 

 

The Sr Manager, Deployment Support will lead a team that provides governance and oversight of National Customer Program deployment. This role is responsible for providing monitoring and controls, driving standardization, handling escalations, troubleshooting deployment issues and providing data analytics to create efficiencies and speed of execution in large scale deployments. The PMO team will focus on planning, monitoring, reporting and compliance related to deliverables, schedules, budgets, and cycle times for National Customer Programs. The expectation is that this leader is action-oriented and drives collaboration with leadership from all necessary teams on internal and external escalations, risk management, value creation, controls administration, and customer communication. This role is responsible for dedicated Customer Programs and will lead a team of Program Managers, Business Analytics and Reporting Managers, Project Managers and Project Coordinators.

  

Essential Job Functions 

 

•  Coordinate across the entire project delivery process and interface with national-level customer contacts to assess perception, compliance, and performance of Project Delivery for National Programs


•  Collaborate with Project Delivery and other functional leadership to ensure clarity of and alignment with program requirements


•  Setup functional accountabilities for delivering projects (e.g. defining owners, translating project deliverables into formal business processes)


•  Drive accountability for key deliverables and milestones and ensure regular meeting cadences for alignment


• Challenge existing processes to ensure efficiency, develop & document process standards while driving results.


• Devise evaluation strategies to identify the leading indicators of performance and compliance


• Add value to the Project Delivery team by providing succinct reporting to Program Managers and Project Managers on health of their respective projects and recommending any action plans as necessary to drive continuous improvement


• Own and direct both the strategy and tactics around the PMO delivering strong value to the business in accordance with managing scope, budget and time across all projects. Excellent leadership and problem-solving skills, results and solutions oriented. Capacity to think strategically and innovatively ability to Simplify complex program requirements to drive consistent and scalable project delivery


• Develop and cultivate cross-departmental relationships that are leveraged to solve unique and complex problems that have a broad impact on the business


• Anticipate internal and external program challenges, evaluate risk, and collaborate with other stakeholders to implement mitigation strategies.


• Act on project compliance reporting conclusions to clearly and concisely communicate actionable recommendations to leadership in the interest of meeting business KPIs/goals and customer expectations.


• Drive internal teams to quickly triage issues and ensure solutions meet customer requirements and contract value to the business.


• Provide oversight and direction to managed employees. Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities of value driven project leaders.

 

Education/Certifications 

 

• Bachelor’s degree or equivalent experience required  


• Master’s degree preferred  


•  PMP or comparable certifications preferred  

 

 Experience/Minimum Requirements 

 

•  10+ years of experience driving complex operational projects utilizing project management principles  


• Proven successful experience working with stakeholders in other areas of the business and building long-term relationship with large, multi-divisional customer programs


• Experience driving the creation of complex processes and standards/requirements documentation as well as the successful execution with respect to those processes and requirements.


•  Experience leading teams through change  

 

 

Other Skills/Abilities 

 

•  Preferred – Deep understanding and experience with detailed processes, workflows, and tools that underpin how work takes place at CCI  


• Excellent working knowledge of Change and Risk Management principles, adept at accomplishing positive change while building broad support.

 

Organizational Relationship 

 

Reports to:  National PMO Director - DISH  

 

Title(s) of direct reports (if applicable):  Program Managers; Reporting and Analytics Managers; Project Managers; Project Coordinators

 

Working Conditions:  Works in a normal office setting with no exposure to adverse environmental conditions.  During COVID19 conditions, this role will work remotely to mitigate risk.  This position will require travel when conditions allow.  

 

Additional Information:  N/A 

 

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