Passenger Service Agent at Menzies Aviation (USA) Inc in Hebron, Kentucky

Job Description:

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  Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk
  

Key Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport


• Interpret identification labels along with baggage and cargo routing tags


• Host self-service kiosks


• Ensure that all work areas are organized


• Keep a positive attitude while offering assistance


• Ensure the safe and secure operations


• Comfortable lifting/moving up to 70lbs of cargo and baggage


• Some bending, stretching, pushing & pulling


• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age


• Must pass pre-employment drug screen


• Ability to proficiently read, write and speak English


• Must be comfortable lifting 70lbs


• Must be able to stand for long periods of time at the ticket counter and gate check-in areas


• Must pass FBI background check and obtain US Customs seal


• Must be available and flexible to work variable shifts including weekends and holidays


• Prior Customer Service Experience Strongly Preferred


• Intermediate Computer Skills Required

Knowledge, Skills and Abilities

• Ability to learn quickly


• Ability to understand and carry out oral and written instructions and request clarification when needed


• Strong interpersonal skills


• Ability to work as part of a team


• Ability to build relationships