Helpdesk Specialist I - Lafayette, LA, US ID# 19109 at Cherokee Nation Businesses, LLC in Lafayette, Louisiana

Job Description:

Job Title: Helpdesk Specialist I - Lafayette, LA, US ID# 19109

SUMMARY

Since 2009, Cherokee Nation Technologies (CNT) has been serving government clients with time-tested solutions that increase client effectiveness through the intelligent use of technology. CNT's expertise includes software and application services, network services, and business process services. The company is headquartered in Tulsa, Oklahoma, with a regional office in Ft. Collins, Colorado, and client locations nationwide. Wholly owned by the Cherokee Nation, CNT is part of the Cherokee Nation Businesses family of companies.

For more company information, visit our site at: www.cnt.com

Cherokee Nation Technologies (CNT) supports federal efforts to provide the scientific understanding and technologies needed to support the sound management and conservation of our Nation's biological resources.

The overall goals of the northern Gulf of Mexico coastal and marine wildlife group are to identify key habitats used by coastal and marine wildlife (i.e. marine turtles, diamondback terrapins, shorebirds, beach mice) and monitor changes in occupancy of these key habitats over time. This program is also concerned with understanding the causes and consequences of these changes in occupancy

CNT is seeking a Helpdesk Specialist I to provide services such as; answering trouble calls from local and remote staff. Qualified candidates should be able to:

1. Perform basic system administration of microcomputer operating systems (Windows, Linux, OS X). Windows is the large majority of our installations.

2. Operate various resource tracking software (print monitors, disk management, etc.).

3. Property diagnose computer and peripheral hardware and software issues, including performing their own research via Internet searches, etc.

4. Install and configure hardware and software on local microcomputer systems.

5. Have an understanding of network protocols and operation (OSI model) to perform basic networking and telecommunications diagnostics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist in some or all of the following:

• Receive customer assistance requests, log requests into tracking system, and assign, plan, and schedule tasks.

• Test, integrate, and maintain project specific hardware and software in a multi-platform Local Area Network (LAN) or Wide Area Network (WAN) environment.

• Maintain all hardware, software and resource databases related to IT operations including:

• Update Asset Management database when hardware is received, moved, modified and/or disposed of (WARC SOP No: 2004-265).

• Operate resource-tracking software (print monitors, disk management, etc.).

• Operate badging / access control system (WARC SOP No: 2012-001).

• 4. Update licensing information in the appropriate Center tracking method such as when software is procured, installed, moved, and/or uninstalled.

• WARC IT Science Support Services employs unified contact methods (voice, e-mail) across all locations (Baton Rouge, Davie, Gainesville, Lafayette). Voice and e-mail inboxes shall be kept clear of unnecessary correspondence. E-mail requests shall have a task created and assigned promptly.

• Ensure that work areas is kept cleaned and organized, utilizing existing labeled bins, computer status tags, and other identifiers as made available.

• Contact vendors to diagnose software problems or schedule equipment repairs under warranty.

• Provide IT acquisition support to WARC staff consisting of specifying equipment and software configurations and pricing for purchase, ensuring compliance with all guidelines.

• Provide WARC and EHCFC Conference Room services, assisting customers with technical aspects of computer presentations, projection equipment, and video.

• Provide customers with local and remote technical assistance in executing new and existing software and hardware.

• Provide telecommunications services to include resetting voice mail passwords and cellular phone assistance.

• Serve as liaison between DOI/USGS-provided IT Service Desk, enterprise services, and WARC Customers.

• Install and configure Windows, Mac, and Unix-based systems and software to support science requirements.

• Responsible for operations of remote data collection devices (PDAs, data logging equipment) and improving/creating processes for remote data collection.

• Assist with DAR (Data at Rest), categorizing data according to DOI Standards, labeling storage areas and media, and encrypting laptops.

SUPERVISORY/MANAGEMENT AUTHORITY

This position does not have mgmt. authority or supervisory capacity

EDUCATION and/or EXPERIENCE

At least four years of experience in microcomputer maintenance and operation and two years' experience in a networked environment.

Successful candidate has to be able to obtain a Certified Organizational Unit Administrator (COUA) designation, this educational/certification opportunity will provided.

A+ and similar certs are helpful, but not required.

KNOWLEDGE, SKILLS AND ABILITIES

Pursue solutions for IT problems and eager to research and obtain knowledge for various potential helpdesk trouble tickets

WORK ENVIRONMENT

Office environment, travel for meetings and/or training may be required

With $400 million in annual revenue, more than 3000 employees and nearly 1,000 federal projects for more than 60 government agencies in 26 countries, 50 states and 2 territories, Cherokee Nation Businesses' (CNB) team of companies are well positioned to deliver the expertise needed to solve the world's most pressing issues. Together, CNB's companies provide an array of services - from applications and data services to cybersecurity and national defense - for 12 of the 15 Cabinet departments.

Why consider Cherokee Nation Businesses? The following links can help you learn more about what we do and the many great reasons to join our team!

http://cherokeenationbusinesses.com/Pages/home.aspx

http://cherokeenationbusinesses.com/careers/Pages/home.aspx

http://cherokeenationbusinesses.com/federalSolutions/Pages/overview.aspx

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you'd like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster; https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email "CNB.Compliance@cn-bus.com" for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision; https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2019 Request to View Affirmative Action Plan to the Compliance Administrator at CNB.Compliance@cn-bus.com

This email box is not for resumes or follow up on job applications.

SUMMARY

Since 2009, Cherokee Nation Technologies (CNT) has been serving government clients with time-tested solutions that increase client effectiveness through the intelligent use of technology. CNT's expertise includes software and application services, network services, and business process services. The company is headquartered in Tulsa, Oklahoma, with a regional office in Ft. Collins, Colorado, and client locations nationwide. Wholly owned by the Cherokee Nation, CNT is part of the Cherokee Nation Businesses family of companies.

For more company information, visit our site at: www.cnt.com

Cherokee Nation Technologies (CNT) supports federal efforts to provide the scientific understanding and technologies needed to support the sound management and conservation of our Nation's biological resources.

The overall goals of the northern Gulf of Mexico coastal and marine wildlife group are to identify key habitats used by coastal and marine wildlife (i.e. marine turtles, diamondback terrapins, shorebirds, beach mice) and monitor changes in occupancy of these key habitats over time. This program is also concerned with understanding the causes and consequences of these changes in occupancy

CNT is seeking a Helpdesk Specialist I to provide services such as; answering trouble calls from local and remote staff. Qualified candidates should be able to:

1. Perform basic system administration of microcomputer operating systems (Windows, Linux, OS X). Windows is the large majority of our installations.

2. Operate various resource tracking software (print monitors, disk management, etc.).

3. Property diagnose computer and peripheral hardware and software issues, including performing their own research via Internet searches, etc.

4. Install and configure hardware and software on local microcomputer systems.

5. Have an understanding of network protocols and operation (OSI model) to perform basic networking and telecommunications diagnostics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist in some or all of the following:

• Receive customer assistance requests, log requests into tracking system, and assign, plan, and schedule tasks.

• Test, integrate, and maintain project specific hardware and software in a multi-platform Local Area Network (LAN) or Wide Area Network (WAN) environment.

• Maintain all hardware, software and resource databases related to IT operations including:

• Update Asset Management database when hardware is received, moved, modified and/or disposed of (WARC SOP No: 2004-265).

• Operate resource-tracking software (print monitors, disk management, etc.).

• Operate badging / access control system (WARC SOP No: 2012-001).

• 4. Update licensing information in the appropriate Center tracking method such as when software is procured, installed, moved, and/or uninstalled.

• WARC IT Science Support Services employs unified contact methods (voice, e-mail) across all locations (Baton Rouge, Davie, Gainesville, Lafayette). Voice and e-mail inboxes shall be kept clear of unnecessary correspondence. E-mail requests shall have a task created and assigned promptly.

• Ensure that work areas is kept cleaned and organized, utilizing existing labeled bins, computer status tags, and other identifiers as made available.

• Contact vendors to diagnose software problems or schedule equipment repairs under warranty.

• Provide IT acquisition support to WARC staff consisting of specifying equipment and software configurations and pricing for purchase, ensuring compliance with all guidelines.

• Provide WARC and EHCFC Conference Room services, assisting customers with technical aspects of computer presentations, projection equipment, and video.

• Provide customers with local and remote technical assistance in executing new and existing software and hardware.

• Provide telecommunications services to include resetting voice mail passwords and cellular phone assistance.

• Serve as liaison between DOI/USGS-provided IT Service Desk, enterprise services, and WARC Customers.

• Install and configure Windows, Mac, and Unix-based systems and software to support science requirements.

• Responsible for operations of remote data collection devices (PDAs, data logging equipment) and improving/creating processes for remote data collection.

• Assist with DAR (Data at Rest), categorizing data according to DOI Standards, labeling storage areas and media, and encrypting laptops.

SUPERVISORY/MANAGEMENT AUTHORITY

This position does not have mgmt. authority or supervisory capacity

EDUCATION and/or EXPERIENCE

At least four years of experience in microcomputer maintenance and operation and two years' experience in a networked environment.

Successful candidate has to be able to obtain a Certified Organizational Unit Administrator (COUA) designation, this educational/certification opportunity will provided.

A+ and similar certs are helpful, but not required.

KNOWLEDGE, SKILLS AND ABILITIES

Pursue solutions for IT problems and eager to research and obtain knowledge for various potential helpdesk trouble tickets

WORK ENVIRONMENT

Office environment, travel for meetings and/or training may be required

With $400 million in annual revenue, more than 3000 employees and nearly 1,000 federal projects for more than 60 government agencies in 26 countries, 50 states and 2 territories, Cherokee Nation Businesses' (CNB) team of companies are well positioned to deliver the expertise needed to solve the world's most pressing issues. Together, CNB's companies provide an array of services - from applications and data services to cyber-security and national defense - for 12 of the 15 Cabinet departments.

Why consider Cherokee Nation Businesses? The following links can help you learn more about what we do and the many great reasons to join our team!

http://cherokeenationbusinesses.com/Pages/home.aspx

http://cherokeenationbusinesses.com/careers/Pages/home.aspx

http://cherokeenationbusinesses.com/federalSolutions/Pages/overview.aspx

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you'd like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster; https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email "CNB.Compliance@cn-bus.com" for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision; https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2019 Request to View Affirmative Action Plan to the Compliance Administrator at CNB.Compliance@cn-bus.com

This email box is not for resumes or follow up on job applications.

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