Technical Support Senior Advisor at 091 Cigna Health & Life Ins. Co. in Portsmouth, New Hampshire

Job Description:

• Ensure assignment group leads know, are held accountable to and can measure expectations for high quality service delivery


• Establish, document and communicate regularly enterprise standards for ITSM delivery across all lines of business


• Identifying areas of opportunity, using data, to provide lean process improvement opportunities


• Improve the experience within the servicenow suite of tools to solve business challenges


• Provides counsel and advice to top management on significant IT Service matters, often requiring coordination between organizations.


• Designs, develops, tests, debugs and implements lean process improvement initiatives


• Makes well-thought-out decisions on complex or ambiguous process problems


• May lead project teams and monitor project schedules and costs. Focuses on providing thought leadership and expertise across multiple disciplines.


• Recognized internally as “the go-to person” for the IT service management platforms

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.