Implementation Specialist at Bright Horizons Children's Centers in Broomfield, Colorado

Job Description:

A CAREER THAT S MORE.

AT BRIGHT HORIZONS, WE KNOW EMPLOYEES WORK BETTER WHEN THEY FEEL CONFIDENT ABOUT THEIR FAMILIES CARE. ACROSS OUR CENTERS, CORPORATE OFFICES, AND ONSITE IN FAMILIES HOMES, OUR CHILD CARE, EDUCATIONAL ADVISING, AND TUITION ASSISTANCE SERVICES HELP WORKING FAMILIES THRIVE. WE ARE INTENTIONAL ABOUT DIVERSITY AND INCLUSION, AND HAVE A CLEAR VISION AT BRIGHT HORIZONS: TO BE THE PLACE WHERE A DIVERSE, TALENTED MIX OF PEOPLE CAN COME TOGETHER TO DO THEIR BEST WORK. WE PRIDE OURSELVES ON BRINGING HIGH-QUALITY EDUCATION TO OUR FAMILIES, AND OUR COMPANY RUNS ON THE HARD WORK AND DEDICATION OF OUR PASSIONATE EMPLOYEES.

AS THE IMPLEMENTATION SPECIALIST, YOU WILL ACT AS THE TRUSTED ADVISOR FOR OUR BACK-UP CARE FAMILY SOLUTIONS CLIENTS AND WILL PROVIDE SUBJECT MATTER EXPERTISE, IMPLEMENTATION GUIDANCE, AND BEST PRACTICES FOR DEPLOYING BACK-UP CARE FAMILY SOLUTIONS TO OUR CLIENTS. THE IMPLEMENTATION SPECIALIST WILL BE A MEMBER OF THE IMPLEMENTATIONS TEAM THAT WILL WORK WITH OTHER TEAM MEMBERS AND COLLABORATE ACROSS MULTIPLE DEPARTMENTS TO DELIVER HIGH-QUALITY SOLUTIONS AND OUTCOMES FOR OUR CLIENTS.

WHAT YOU WILL BE DOING:

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BE THE SUBJECT MATTER EXPERT ON SYSTEM CAPABILITIES, RECOMMENDED PRACTICES, AND POLICIES FOR HOW TO BEST IMPLEMENT BACK-UP CARE FAMILY SOLUTIONS FOR OUR CLIENTS.

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PROVIDE SUBJECT MATTER EXPERTISE TO ASSIST WITH REQUIREMENTS DEFINITION, DOCUMENTATION OF BACK-UP CARE FAMILY SOLUTIONS PROGRAM DETAILS, TRAINING, SYSTEM CONFIGURATION, TESTING, AND ROLLOUT SUPPORT OF THE BACK-UP CARE FAMILY SOLUTIONS FOR OUR CLIENT IMPLEMENTATIONS.

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COLLABORATE ACROSS MULTIPLE TEAMS TO ENSURE THAT FUNCTIONAL AND TECHNICAL DELIVERABLES ARE DEFINED WELL AND DELIVERED SUCCESSFULLY IN SUPPORT OF CLIENT LAUNCHES AND POST-LAUNCH TRANSITIONS.

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UNDERSTAND AND TRACK INDIVIDUAL PERFORMANCE METRICS TO STAY ON TARGET FOR EACH CLIENT LAUNCH.

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ENSURE THAT THE IMPLEMENTATION OF ARTIFACTS AND LESSONS LEARNED ARE ARCHIVED ACCURATELY TO ALLOW FOR INTERNAL KNOWLEDGE SHARING AND INVESTMENT INTO THE KNOWLEDGE BASE.

WHAT WE NEED FROM YOU:

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BACHELOR S DEGREE OR COMPARABLE EXPERIENCE REQUIRED.

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EXTERNAL/INTERNAL IMPLEMENTATION PROJECT BACKGROUND (SOFTWARE OR CONSULTING SERVICES)

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A MINIMUM OF 3 - 5 YEARS RELATED WORK EXPERIENCE

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STRONG ANALYTICAL SKILLS AND CRITICAL THINKING TO ANALYZE PROBLEMS, DOCUMENT NEEDS AND COMMUNICATE THESE NEEDS TO A VARIETY OF AUDIENCES

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A PROVEN ABILITY TO UNDERSTAND BUSINESS REQUIREMENTS IN A VARIETY OF FUNCTIONAL AREAS AND THE FLEXIBILITY TO ADAPT TO NEW AND CHANGING INFORMATION

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ABILITY TO COMMUNICATE EFFECTIVELY (WRITTEN AND VERBAL) AND BE CAPABLE OF DELIVERING A PRESENTATION

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ABILITY TO PRIORITIZE AND MANAGE COMPETING PRIORITIES AND THRIVE IN A FAST PACED ENVIRONMENT

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ABILITY TO WORK IN A VIRTUAL COLLABORATIVE ENVIRONMENT

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A STRONG CUSTOMER SERVICE PHILOSOPHY AND SKILLS; THRIVE IN A TEAM ENVIRONMENT AS WELL AS IN AN INDIVIDUAL SETTING; DEMONSTRATE IMPECCABLE ORGANIZATION, ATTENTION TO DETAIL AND FOLLOW-UP SKILLS; HAVE A WILLINGNESS TO TAKE ON NEW PROJECTS; BE A SELF-STARTER, HIGHLY MOTIVATED, RESULTS-DRIVEN AND GOAL-ORIENTED, COMFORTABLE SETTING AGGRESSIVE GOALS AND EXCEEDING THEM

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO English and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf EEO Spanish along with information on the https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf Family and Medical Leave Act (FMLA) and https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

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