Posted in Other 30+ days ago.
Type: Full Time
Who We Are
Hillcrest Medical Center, the flagship hospital of Hillcrest HealthCare System, is a 620-bed hospital among Oklahoma's most widely respected and acclaimed hospitals, offering extraordinary care and a multitude of services in many areas including Oklahoma's largest dedicated heart hospital.
After meeting our leadership team, you will learn how our Guest Relations department is powered by our purpose of caring for people - our patients, their families and one another. With great teamwork and a knowledgeable, tenured staff, we offer great learning opportunities to grow your career, while doing what you love most - caring for people. If you meet the minimum requirements below, enjoy work that is valued, has purpose and you want to join our team, please apply today!
What You'll Do
The Guest Relations Team Lead is responsible for working all functions related to the Concierge job and actively overseeing day-to-day operations.
The successful candidate will be able to:
* Perform the functions of the Concierge position, including engaging with guests and staff, providing concise and accurate directions, and handle customer interactions in a professional and respectful manner
* Maintain and update informational materials used by the Concierge
* Enforce department and company policies and procedures
* Identify areas for improvement and growth related to call handling and face-to-face customer interactions
* Provide positive feedback and coaching to all Concierge team members
* Work directly with the manager to coordinate scheduling, staffing, time off requests, and daily timekeeping
* Contribute to and participate in employee evaluations
* Represent the manager in appropriate meetings and committees when necessary
What You'll Bring
* High school diploma or GED required
* Must have a passion for excellence
* Must demonstrate excellent written and verbal communication skills
* Professionalism displayed through sound judgement, initiative, and flexibility
* Good interpersonal, communication, team-work, and customer service skills
* Strong organizational, problem-solving and follow-through skills
* Ability to multi-task constantly, react to changes quickly/productively, and tolerate interruptions
* Ability to perform work when no directions are given, and give directions to others
* Remain flexible, organized, professional and able to analyze, make sound decisions under stressful situations
* Demonstrate maturity and accountability
What We Offer
* Competitive pay
* Medical, dental, and vision insurance
* 401k with Company match
* Company paid basic life insurance and long term disability coverage
* Generous paid time off, including an additional extended illness bank
* Tuition Reimbursement
* Advancement and career development opportunities
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class..
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University of Oklahoma |
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CAVA |
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CAVA |