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Technical Client Service Rep I at Cox Automotive in Groton, Connecticut

Posted in Other 30+ days ago.

Type: Full Time

Job Description:

*Primary Location: *115 Poheganut Dr, Groton, CT, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *207798
*Dealertrack*, a Cox Automotive Brand, is currently looking for a Client services representative to join our Client services team in Groton, CT.

*Our Teams:*

Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.

* *

*Job Summary:*

Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

*Your Role:*

* Provide client support and technical resolution via email, phone and other electronic communications.

* Troubleshoot and resolve all product-specific technical (hardware/software) problems.

* Verify proper installation and configuration of software.

* Answer policy and procedural questions.

* Provide training to clients in the use of system and applications.

* Other duties as assigned



*Required Experience (minimum):*

* High School Diploma or
* Great customer service skills and the desire to give a great customer experience * *
* PC Hardware Troubleshooting experience

* Software Troubleshooting experience

* Problem Solving experience

* Organizational Skills

* Written Communication

* Telephone Etiquette

*What We Look For

* Communication Skills internal and external

* Time management

* Ability to read a customer

* Interpersonal skills

* Multi-tasker

* Reliability and dependability

*About us:
Dealertrack, a Cox Automotive Brand,
is building a connected suite of software solutions and services to help
automotive dealers thrive in today's digital retailing environment. From
digital marketing to credit applications and financing, our integrated approach
is making buying, selling and shopping for a car more efficient and enjoyable
for everyone involved.

Who We Are
*About Cox Automotive*
There s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. We ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you ll be going with us, and the common purpose that unites us at
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.