Customer Service Representative- 1/6 at LogistiCare in Norton, Virginia

Job Description:

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members.

ESSENTIAL JOB FUNCTIONS

* Assist customers with transportation questions and concerns
* Schedule, modify and cancel reservations as requested
* Obtain and document details of any complaints being filed
* Receive and document customer concerns
* Ensure that all relevant customer information is documented
Policy Adherence
* Attend all required meetings
* Adhere to and ensures all company policies and procedures are maintained
* Maintain an acceptable attendance and tardiness record
Customer Service
* Ensure accurate trip data input
* Maintain a polite and courteous manner at all times
* Demonstrate sincere personal commitment to producing high quality work
* Refer unresolved customer grievances to designated department for further investigation and resolution
* Promote a positive working environment
* Other duties as assigned

POSITION QUALIFICATIONS

Education

* High School Graduate or General Education Degree (GED)

Skills & Experience

* Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred
* Excellent customer service and people skills and must be able to work independently or with a team
* Ability to quickly learn new technology and processes
* Must be able to understand and follow complex instructions
* Read, write and understand English fluently
* Ability to accurately type 35wpm
* Ability to answer a high volume of calls up to 100+ calls per day

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled