Job Description:
Customer Service: Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
- Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
- Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store.
Brand - Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales.
Operations - Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.
Business Acumen –Demonstrates understanding and ability to speak to daily sales goals and results, stay current on promotions and sales contests.
Talent Management - Coaches associates to stock replenishment and adhering to visual brand standards
Operations – Assume store leadership position within the store and overall store accountability in the absence of the store manager.
- Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed.
- Assists in the opening and closing of the store.
Other Duties as Assigned – Perform other duties as assigned by store manager and assistant store manager.
Asset Protection – Must adhere to all asset protection policies and procedures as outlined in RAP SOP’s.
Safety: Must follow all safe work practices, escalate unsafe conditions and report incidents.
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