Posted in Other 30+ days ago.
Type: Full Time
Req ID: 107952
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Milwaukee, Wisconsin (US-WI), United States (US).
Role Responsibilities
* Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, video-conference devices, phones, notebooks, printers, and associated peripherals
* Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
* Identifies potential issues that could adversely impact end user experience and takes corrective action
* Active Directory - Computer management
* Serves as company liaison with customer on administrative and technical matters
* Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
* Installs, maintains and optimizes desktop /notebook configurations at customer site
* Diagnoses and resolves product performance problems
* Performs maintenance and repair services
* Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
* Instructs customers in the operation and maintenance of the system
* Individuals have a well-rounded knowledge of the policies and procedures for their work area.
* Work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine.
Basic Qualifications
* 2+ years desktop/technical support experience
Additional skills
* A+ Certification
* Must have a proven customer service background
* Knowledgeable of Windows Operating System environment
* Must be able to comprehend and follow verbal and written technical instructions and scripts
* Good verbal and written communication skills
* Physically able to lift and move Enterprise and Client technology hardware in our customer environments
* Excellent interpersonal skills and ability to work collaboratively in a team environment
* Basic customer interaction skills
* Strong troubleshooting skills
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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