Clinical Operations Specialist at Beth Israel Deaconess Medical Center in Westwood, Massachusetts

Job Description:

DEPARTMENT DESCRIPTION: This role is providing support on the Performance Network team.

JOB LOCATION: Westwood, MA

REQ ID: 36002BR

JOB SUMMARY: Directs multiple complex population health projects simultaneously by utilizing the tools, techniques and methodology of professional project management fundamentals to meet the current and anticipated needs of the organization. Achieves operational objectives by preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.

ESSENTIAL RESPONSIBILITIES:

* Manages the population health project portfolio. Drives organizational change taking full account of obstacles, opposition, and differing stakeholder priorities. Acts as a champion for business process changes; acts behind the scenes to craft solutions for business problems related or tangential to the project.

* Manages complex Population Health Management projects and responds quickly to changing issues and priorities involving multiple departments and stakeholders. Develops solutions that are feasible, cost-effective and acceptable to the present stakeholders.

* Facilitates the project team leader discussion to define the process for identifying and documenting issues in a project and recommending corrective action. Takes the lead in the issue resolution process and identifies project priorities when resolving issues. Communicates the status of issue management activities to project team members and organization stakeholders.

* Provides oversight for company's coordination of clinical initiatives and communication of the same to its stakeholders.

* Develops and administers clinical policies and procedures with internal staff and external customers designed to ensure efficient business processes, communications and operations. (essential)

REQUIRED QUALIFICATIONS:

* Bachelor's degree required. Master's degree preferred.

* 3-5 years related work experience required.

* Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

PREFERRED QUALIFICATIONS:

* PMP Certification

COMPETENCIES:

* Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

* Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

* Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

* WRITTEN COMMUNICATIONS: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

* ORAL COMMUNICATIONS: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

* KNOWLEDGE: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

* TEAM WORK: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.

* CUSTOMER SERVICE: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

PHYSICAL NATURE OF THE JOB:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Equal Opportunity Employer
Beth Israel Deaconess Medical Center is an Equal Opportunity Employer. We comply with the laws and regulations set forth by the U.S. Department of Labor.