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Manager, Controls Documentation- Global Product Information at Dematic Corp in Grand Rapids, Michigan

Posted in Science 30+ days ago.

Type: Full-Time

Job Description:

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.


The Global Product Information team of Technical Writers and Instructional Designers is responsible for creating and publishing documentation and training deliverables for Dematic standard solutions and subsystems.

As the Manager of the Controls Documentation team, you will lead a team of technical writers to produce world-class documentation deliverables, code samples, and other reference information to help engineers implement and support PLC-based control software for Dematic standard products, subsystems, and solutions. You will collaborate with your writing team to create and manage documentation plans and ensure that all standard documentation deliverables are released according to projected schedules. You will challenge your team to develop comprehensive content that effectively bridges the software and hardware components included in Dematic offerings.

Key Responsibilities:

  • Lead a team of controls technical writers who support Dematic products; motivate, empower, inspire

  • Work with your individual team members to create professional development plans and opportunities for personal growth

  • Support your team by understanding issues, assisting with mitigation plans, and removing obstacles

  • Conduct needs analysis, gap analysis, and prioritize content creation activities in coordination with the software and mechanical documentation managers.

  • Collaborate with instructional designers and contribute content to certification related deliverables

  • Create documentation deliverables for selected controls software products, as required.

  • Contribute to department initiatives such as tools implementation and other action plans designed to achieve department goals



  • Bachelor's Degree in a relevant field, such as English, Computer Science, Mathematics

  • Minimum 5 years’ experience working with controls software

  • Minimum 3 years leadership experience

  • Excellent organization and planning skills

  • Proficient with a variety of content authoring, graphics, and eLearning development tools

  • Proficiency with content authoring, publishing, and multimedia development

  • Strong analytical and problem-solving skills with a high attention to detail

  • Exceptional ability to work with cross-functional teams to build partnerships and get things done

  • Experience in material handling systems or similar industry would be an asset