Reports to the Executive Director, is responsible for registering all patient types and scheduling therapy and clinic appointments. Other duties include but not are limited to directing patients and visitors to the correct location, answering telephone, taking point of service payments and pre-certification services.
MISSION & VISION
Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.
Vision: Our vision is to achieve:
Innovative health care and well-being services of the highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and the community
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). A minimum of one year of previous clerical/computer experience is required.
Knowledge & Skills
Requires office and keyboarding skills, the ability to use designated reference material, effective telephone skills, and office equipment (i.e., computer, printer, fax, etc).
Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner.
Demonstrates the verbal communication skills needed to effectively work with patients, general public, physicians, and other departments.
Requires the ability to strictly follow Franciscan Beacon Hospital's (FBH) policy on confidentiality.
Requires ability to utilize good judgment and maintain one's composure in stressful situations.
Requires multi-tasking abilities and the ability to work independently.
Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws as well as regulations and hospital policies that apply to assigned duties.
Complies with hospital expectations regarding ethical behavior and standards of conduct. Complies with federal and hospital requirements in the areas of protected health information and patient confidentiality. Attendance at one annual orientation in service each year to review hospital policies and procedures is mandatory or view staff orientation presentation on the intranet and turn in quiz to Human Resources
Works in an office/lobby environment. This position is subject to inside environmental conditions. Since there is limited exposure to patients, there is always the risk of Blood Borne Pathogens. (i.e., Hepatitis, HIV). Also may work in patient care areas with possible exposure to bio-hazards.
Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department.
Must be effective in a quality-focused, multi-priority environment.
Requires the physical ability and stamina (i.e., to push patients in wheelchairs to designated destination), bending and stooping to perform the essential functions of the position.