Posted in General Business 30+ days ago.
Customer Service Call Center Representative who handles inbound calls, ACH Phone Payments and other general servicing activities. Provides timely, adequate and satisfactory phone coverage and service levels.
Assist clients with Customer Service related and defined functions, including answering inbound client calls for ACH phone payments, general servicing related questions including general questions related to escrow, taxes and insurance as well as payment options and billing information.
Participates in department daily functions and duties, including mailed payment processing, processing of HEAT tickets (Internal Task assignment System), set up of ACH monthly payments.
Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we're dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $36 billion in assets.
1-3 years of customer service in a call center environment
Hours: Must be able to work between to hours of 8:00am to 7:00pm CST
Some Saturday hours may be necessary
Associates degree or equivalent experience
We provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance and more!
Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. We request applicants refrain from disclosing current or historical compensation information during the recruitment process; any disclosed detail will not be taken into account as applicants are considered for employment.