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Merchant Services - ED, Head of Technical Migrations at JPMorgan Chase Bank, N.A. in Elgin, Illinois

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Merchant Services is the global payment processing business for JPMorgan. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume and a top provider of payment, fraud and data security for companies large and small. Merchant Services can handle virtually all significant methods of payments globally and is capable of authorizing transactions in more than 130 currencies.

Merchant Services is aggressively investing in the rapidly evolving payments landscape with multiple transformation initiatives. WePay, a Chase Company, is redeveloping their platform to support SMB clients, while JPM Wholesale Payments (formerly Treasury Services) is building out a new platform for large middle market and enterprise clients under a program named HELIX. This is a unique opportunity to lead a team responsible for migrating clients from legacy platforms to modern product suites operating on cloud-based, big data platforms at enterprise scale.
What you will be doing?
The Head of Technical Migrations will primarily partner with the product team leading migration strategy and the call center. Additional partners will include the program delivery team, sales, service, operations and technology. In advance of the migrations, you'll be responsible for building a team of employees who will develop the migration process for technical components of a clients' acquiring experience. The processes developed will have to be coordinated with the call center, global technology, and operations. These processes include: APIs, transmissions, hosted payment pages, tokens, fraud and security, testing, cutover, and PVT. In parallel, you'll have to ramp a high performing team composed of technical consultants who will work directly with clients to migrate the technical components of their relationship. These resources will have to be trained to work directly with clients, support JPM processes, track and manage cases, handle client concerns and manage uncertain circumstances. Under your leadership, the teams will migrate the technical components of thousands of client relationships across Europe, Canada and the US from legacy Merchant Services systems to the new payment platforms being developed under Helix and WePay, a Chase Company.
Responsibilities:
● Build a high performing team comprised of individuals familiar with the technical elements of an acquiring relationship

● Collaborate with executive leads across cross functional areas - Call Center, Sales, Service, Product, Operations, Technology, and Legal to build out processes

● Ensure complete process flows are defined to rehost APIs, transmissions, hosted payment pages, reissue tokens, ensure gapless conversion of fraud and security protocols, and ensure seamless pre-cutover testing, cutover, and PVT testing

● Identify and hire technically literate resources who can work with clients to support their technical integration and migration

● Develop tools or processes to manage and report on migration progress in aggregate and within specific client relationships

● Set up proficiency and quality benchmarks, as well as ways to report on the benchmarks to ensure migration performance

● Leverage the teams, the technology and the processes to migrate thousands of clients from legacy processing platforms to target platforms

● Ensure management receives accurate progress reporting, is aware of risks and concerns and issues are escalated promptly
Requirements:
● 10+ years of experience in payments, technology, e-commerce or financial services. Merchant Service and Treasury Services/Payments experience preferred

● 5+ years of experience leading teams or initiatives through new product development and commercialization in the payments space, either as a product lead or as an operations lead,

● Track record of successfully running a large scale wholesale client migration, merger integration or product integration, with specific experience establishing the strategy, defining the process, leading the execution, designing the technical bridges, addressing product gaps or handling client escalations

● Deep knowledge of card processing technologies including APIs, tokens, hosted payment processing, fraud mitigation, global methods of payments, micro service architecture and cloud based processing.

● Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred

● Strong client management and executive-level communications skills

● Experience working in a fast-paced and highly cross-functional organization. Prior experience with a premier strategy consulting firm or an internal consulting/corporate strategy team, including managerial experience motivating and leading high-performing teams is advantageous.

● MBA or an advanced business degree from a top-tier program is preferableJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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