Site Reliability Engineer - Consumer & Community Bank | ICTO Digital Technology at JPMorgan Chase Bank, N.A. in Plano, Texas

Job Description:

As a Site Reliability Engineer (SRE), you'll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.

This role will perform a broad set of responsibilities, including:

• Design and build infrastructure & systems that provide high levels of scalability, reliability, and performance for the JP Morgan Digital/Wealth Management technology stack, while balancing security, maintainability, and operational excellence
• Partnering with engineering teams to automate & optimize service availability, scalability, performance, monitoring & alerting
• Work as a team on escalations, resolving critical issues that impact our highly available dev, test, and production systems
• Work with a creative engineering team to continuously implement and improve reliable and speedy build environments for DEV & QA; provide timely build status updates; automate as much as possible to improve efficiency and quality
• Promote innovation, implementation of cutting-edge technologies, outside-of-the-box thinking, teamwork, and self-organization
• Work with build tools in a CI/CD process to build and deploy to our cloud-agnostic environment
• Ensure traceability, observability, and retrievability of sources and deliverables
• Build logging, monitoring, and alerting systems to identify bottlenecks and assist with debugging, analysis, and optimization in a cloud-agnostic environment
• Improve operational efficiency through automation and deployment or development of new tools
• Developing and maintaining methodologies of iteratively deploying cloud-based architecture (SOA, microservice, CI/CD knowledge)

This role requires a wide variety of strengths and capabilities, including:

• In-depth knowledge of Kubernetes, AWS Platforms
• Experience with containers and container-related technologies (Docker, Kubernetes, etc.)
• Programming experience using Ruby, Node, Go, or other modern programming languages
• Deep understanding of configuration management and automation tools (Terraform, Ansible, etc.)
• Experience with Observability and Monitoring tools like Datadog, CloudWatch, or Prometheus
• Experience with CI tools like Jenkins
• Experience working in an Agile/Scrum development environment
• Experience performing Root Cause Analysis in Production Support
• 2+ years prior working experience in an Ops, DevOps, or SRE role

Additional Skills Desired (Nice to Have)

• Knowledge of Security best practices and procedures (Secrets Management, Threat Modeling, etc.)
• Experience building and maintaining Stateful Infrastructure, and providing for downstream Data Sources, BI, Analytics
• Experience in Network Engineering, including VPC Peering, Intrusion Detection, and Networking Analytics
• Experience facilitating cross-functional change through an RFC process
• Experience in enabling systems for Disaster Recovery, providing Redundancy and Resiliency in Architecture

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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