Marketing Manager - Card Benefits Strategy at JPMorgan Chase Bank, N.A. in Wilmington, Delaware

Job Description:

Description:
The Ultimate Rewards & Loyalty Solutions team is passionate about delivering an engaging, personalized, and customer-obsessed experience to our 60+ million customers across Chase Card Services.

The individual in this role will lead our efforts to accelerate our future Card Benefits roadmap.

This leadership role is responsible for continuously innovating our card benefits strategy, including new and enhanced products and digital capabilities, customer experience improvements, best in class partnerships, and end-to-end delivery for our Rewards & Benefits business serving all Chase Card Services customers.

Delivering on this vision requires collaborating with other leaders and team members in Rewards and Benefits, all Card Services product teams, insights teams, corporate development, sourcing, finance, and other marketing, operations, and technology teams to help lead the delivery of key enhancements and innovations. The ideal candidate is a strategic thinker who is passionate about delivering a best in class experience for our customers, while continuously innovating to optimize the business.

We are actively looking for the best talent to help us reach our One Chase North Star. Are you someone who thinks and puts the customer at the center of everything you do? Are you passionate about bringing ideas to life as part of a team? Are you someone who is a passionate problem solver, can manage ambiguity and have fun in the process? Do you have what it takes to work in a dynamic, agile and collaborative way?

If the answer is yes to all of these, apply to join our team.

Focus Areas:

• Lead efforts to define and implement the future benefits strategy for Chase Card Services
• Identify and help deliver a robust suite of new best in class benefits, and enhancements to existing benefits
• Partner with a broad array of internal teams and best in class partners to deliver the overall strategic vision for benefits

• Be Customer obsessed, and leverage insights and data to deliver end to end, consumer centric innovation

Skills and Experience:

• Responsive and inclusive leader who operates with focus and a strong sense of urgency
• Direct experience leading change as evidenced through cross LOB or functional programs or process improvement initiatives
• Servant Leader - able to earn the respect of colleagues, with a true willingness to roll up your sleeves to get the job done
• Communication, Decision-making, and Conflict Resolution - must be able to lead dialogue on alternatives or different approaches, and lead the team in driving to decisions
• Strong Analytical and Organizational Skills to assimilate information
• Experience with Agile practices (e.g. Scrum, Kanban, Lean)
• Team Development - track record of facilitating high performing, self-directed teams and coaching for results at all levels in an organization
• Design Thinking - Zero based customer journey design and customer experience implementations
• Experienced working successfully in at-scale high-complexity environments
• 5+ years experience in digital product management and/or related activities within the loyalty industry
• Bachelor's degree, MBA preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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